Assessing Coordination Leader
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Assessing Coordination Leader
Job No: 677448
Sydney - Inner Suburbs & CBD Newcastle Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD
Permanent Full Time
Insurance
Pay Band 4
- Lead with purpose. Drive performance. Empower people.
- Brisbane Newcastle Sydney or Melbourne
About the role
The primary purpose of the role is to provide leadership and operational support to the Motor Claims National Assessing Recommended team which is responsible for coordinating timely Assessment and repair of damaged vehicles to get our customers back on the road.
What youll do
- Leading and coaching a customer focused agile and highly engaged team to deliver desired performance outcomes against agreed business objectives.
- Managing a team handling Contact Centre inbound and outbound conversations and delivering on Grade of Service
- Leading a culture of innovation by proactively reviewing systems and processes including recommending solutions at team and department level.
- Proactively managing Assessing to improve customer outcomes and reduce the life of claim.
- Ensure dealings with Providers comply with our Operational Guidelines; & Code of Practice; Performance Management System and the Trade Practices Act.
What youll bring
- 8 years professional experience in a comparable role within Insurance
- Proven ability in successfully leading teams
- Demonstrated customer relations and complaint management experience
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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Key Skills
- Shipping & Receiving
- Microsoft Office
- Customer Service
- Freight Experience
- Transportation Management Systems
- EDI
- Microsoft Outlook
- Supply Chain Experience
- Dispatching
- Microsoft Excel
- Logistics
- 3PL
