Guest Relations Representative

City/State

Work Shift

Overview:

Sentara CarePlex Hospital in Hampton VA is currently hiring a full time evening (2nd) shift Guest Relations Representative.

Hours

• Monday - Friday: 3:00pm - 11:30pm

• Rotating Weekends

Overview

The Guest Relations Representative is a liaison between patients families visitors and hospital and medical team members. Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients. Responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair. Gives personal attention takes personal responsibility and uses teamwork when providing guest services. Responds promptly to patient family and team member requests. Assists in the identification of patient and family needs and secures appropriate referrals solutions and services to the identified needs. Collects data and documentation to assist in the identification of areas needing improved customer service. Assists leaders in recommending changes in facility and departmental policy and procedure. Facilitates improved customer service by identifying investigating and directing complaints concerns and compliments to the appropriate team members and leaders. Records and submits all documentation/statistical reports for services provided to patients and families including transportation vouchers bus passes emergency clothing etc. Assists the leadership team with the ongoing evaluation of the program customer satisfaction development of personal and departmental educational plans and quality guidelines. Maintains close communication with leaders regarding the department and problem areas. Requests assistance as needed for additional team members or other resources. Clerical handling of departmental hospital and organizational reports and forms. Assists leadership team with the orientation daily activities and evaluation of volunteers and interns.

Education

• High School Grad or Equivalent(Required)

Experience

• Must have at least one year of customer service experience.

Medical Dental Vision plans

Adoption Fertility and Surrogacy Reimbursement up to $10000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term Short-Term Disability and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance $5250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down $10000

Reimbursement for certifications and free access to complete CEUs and professional development

Pet Insurance

Legal Resources Plan

Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara CarePlex Hospital located in Hampton VA is a 224-bed technologically advanced acute care facility and Certified Primary Stroke Center. Other features include specialized services in heart and vascular urologic care along with advanced diagnostic and surgical capabilities a hospitalist program and one of the states busiest emergency departments. We are also home to the Orthopedic Hospital at Sentara CarePlex Hospital the areas first dedicated orthopedic hospital. We improve health every day come be a part of the community.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day this is a tobacco-free environment.

For positions that are available as remote work Sentara Health employs associates in the following states:

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.