Web Transactions Specialist (ZR28682JOB)

Davao City - Philippines

Monthly Salary: PHP 4 - 4

Posted on: 17-10-2025

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

Schedule:

40 hours a week
Monday - Friday 8:00 am - 5:00 pm EST

Job Summary:

The Web Transactions Specialist is responsible for managing setup configuration specialized support consulting and related technical processes associated with E-Commerce platforms.

Responsibilities:

Onboarding installation and configuration of E-Commerce platforms for new and existing customers.
Providing answers to customer inquiries and basic support questions concerning E-Commerce platform functionality.
Performing paid consulting engagements for E-Commerce platform installations and enhancements.
Delivering exceptional customer service as the initial point of contact for E-Commerce platform retailers.
Advocating for retailer needs to the Business Unit Manager and Product Escalation Manager as necessary.
Assisting in creating internal and external documentation in coordination with the Knowledge Resources Team.
Adhering to published best practices policies SLAs (Service Level Agreements) and technical documentation.

Requirements:

1 years of experience in technical help desk procedures customer service and retail operations.
Basic knowledge in one or more of the following: installing operating testing planning and configuring relevant technologies.
Basic understanding of retail environments and operations.
Intermediate to advanced knowledge of hardware Windows and Linux operating systems.
Strong root cause analysis and troubleshooting skills.
Ability to learn use and troubleshoot retail software and related hardware.
Strong work ethic professional attitude and a collaborative mindset.
Excellent written verbal and interpersonal communication skills.
Strong organizational and time management skills.
Effective customer service abilities including a positive attitude proactive interaction and maintenance of ongoing relationships.
Ability to manage multiple priorities and adapt to changing needs.
Technical aptitude and willingness for continuous learning.
High degree of emotional intelligence.

Independent Contractor Perks

HMO Coverage for eligible locations
Permanent work-from-home
Immediate hiring

ZR28682JOB

Required Skills:

Required Education:

This is a remote position. Schedule: 40 hours a week Monday - Friday 8:00 am - 5:00 pm EST Job Summary: The Web Transactions Specialist is responsible for managing setup configuration specialized support consulting and related technical processes associated with E-Commerce platforms. Res...