Triage Officer NCCHS

Nottingham City Council, Leicestershire County Council, East Midlands Group

Job Location:

Nottingham - UK

Yearly Salary: £ 26824 - 27694

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

Role: Triage Officer

Contract Type: Fixed term/secondment opportunity for 2 years

Working Hours: 37 hours per week Monday Friday 8:30am 4:50pm

Worker Type: Hybrid a mixture of office and home working is to be expected

Salary: Grade Dper annum

Location:Harvey Road NG8 3BB

Weve got an exciting opportunity available for talented individuals to join our team as Triage Officers - perhaps this is the opportunity youve been looking for Read on to find out more

About the Role

We are looking for detail-oriented and customer-focused Triage Officers to join our Housing Services team. This key role enhances the effectiveness of our Customer Service Centre by providing technical support in correctly diagnosing housing repairs validating work orders and ensuring repairs are prioritised appropriately.

Youll work closely with Customer Service centre operatives residents and contractors to ensure repair requests are accurate cost-effective and aligned with service level agreements. Your responsibilities will include reviewing work orders contacting residents to clarify repair needs and applying policy frameworks to assign response times.

Youll also help identify service trends escalate complex cases and contribute to continuous improvement by sharing insights with internal teams. This role is ideal for someone with Housing Repair knowledge strong communication skills a proactive approach and a commitment to delivering excellent customer service.

About You

The ideal candidate will have:

1. Understanding of social housing maintenance standards and repairs diagnostics.

2. Ability to interpret technical repair information and apply policy judgements

3. Understanding of Awaabs Law and emergency repair protocols

4. Evidence of working successfully in partnership across different sectors building and maintaining good working relationships

5. Drive and motivation ability to deliver against challenging objectives.

6. Problem-solving and decision-making in a fast-paced environment

Full duties of the job description can be foundhere.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

Closing Date: 2 November 2025 (midnight) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interview date: W/C 10 November please note this is subject to change

If you have any queries about the role or the recruitment process please contact us via email:

If you have any technical issues when completing your application please contact our Employee Service Centre: applying to this job you agree to our Terms & Conditions.

Required Experience:

Unclear Seniority

DescriptionRole: Triage OfficerContract Type: Fixed term/secondment opportunity for 2 yearsWorking Hours: 37 hours per week Monday Friday 8:30am 4:50pmWorker Type: Hybrid a mixture of office and home working is to be expectedSalary: Grade Dper annumLocation:Harvey Road NG8 3BBWeve got an exciting...