Operations Supervisor Soho

ABOUT ETRO

ETRO is a fashion house that has defined Italian style around the world since 1968. From research into textiles and attention to detail ETRO creates luxury clothing and accessories for men and women where passion for travel and sartorial tradition are the key concepts of every collection.

SCOPE

The Operations Supervisor reports to the Store Manager and is responsible for monitoring and maintain store operations inventory and customer service. The ideal candidate is extremely organized is a problem-solver detail oriented and approaches all tasks proactively.

RESPONSIBILITIES

• Manage and perform daily shipping and receiving roles and responsibilities efficiently
• Manage biannual End of Season shipping process
• Manage the damages product process in store and implement procedures to reduce lost from in store damage
• Oversee the stock control processes in store including monthly cycle counts
• Help lead the biannual full inventory process as per guidelines set forth by HQ
• Monitor and resolve negatives and other stock discrepancies as they occur in store
• Partner with the corporate team members to run biannual full inventory according to guidelines set forth by HQ
• Complete monthly store reconciliation
• Ensure all team members are following the operations/stockroom guidelines
• Partner closely with corporate partners on repair management and handle repairs in a timely manner and communicate concerns appropriately
• Help Maintain and organize BOH; proactively work to prevent LP damages and sales issues
• Maintain and organize BOH; proactively work to prevent LP damages and sales issues
• Manage Supplies (i.e. shipping stationary packaging etc.) are well equipped at all times; order as needed and within budget
• Perform opening & closing procedures
• Coordinate HVAC electrical lighting plumbing fire monitoring elevator maintenance pest control as well as store planning updates with corporate team
• Support additional projects and other duties as needed and directed by management
• Ensure all necessary daily weekly monthly reporting is submitted (i.e. reconciliation packaging etc.)
• Work on additional projects as directed by management

SPECIFIC SKILLS & CORE COMPETENCIES

• 5 years experience related experience in the luxury sector and knowledge of industry-specific dynamics
• Proficient in Microsoft Office Suite with strong Excel and Outlook skills
• Ability to react quickly within a fast-paced environment
• Strong communicator with proven ability to interact on a professional level with internal and external individuals
• Ability to build positive inclusive and respectful relationships
• Self-motivated proactive thinker who takes ownership & accountability for actions and outcomes
• Ability to lift and move bulk merchandise
• Proven ability to drive results
• Excellent organization skills
• Commercial awareness and strong business acumen

We are an equal-opportunity employer. Minorities women veterans and individuals with disabilities are encouraged to apply. It is Companys policy not to discriminate against any employee or applicant for employment on the basis of race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and related medical conditions) gender identity or gender expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability protected medical condition as defined by applicable state or local law genetic information or any other characteristic protected by applicable federal state or local laws and ordinances.

The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview please contact