Branch Manager
Share
Job Location:
Gainesville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
26 days ago
Vacancies:
1 Vacancy
Job Summary
Branch Manager
Role:
Manages all functions staff and daily operations of a branch including accountability for the growth of assigned retail market and portfolio. Oversees and is actively involved with business development efforts deposit acquisition and customer retention. Builds personal relationships with members prospects and team. Passionate about increasing brand awareness in the community as a market leader. Coaches and develops team to expand and develop relationships while remaining focused on providing an exceptional member experience. Executes corporate and market-based sales and marketing strategies. Hires and builds an effective branch team that models Radiants culture and values. Ensures operational integrity by serving as the first line of defense with regard to preventing fraud and mitigating risk.
Essential Functions & Responsibilities:
- Coach and develop branch team to meet the credit unions desired sales and service standards. Ensures branch personnel are well trained in all phases of their respective positions and complete their prescribed training plan. Trains associates by modeling our service and sales standards designed to establish strong member relationships.
- Motivate associates to maximize productivity to achieve monthly/annual branch loan deposit and membership goals through the development and execution of an individualized strategic plan. Responsible for the successful implementation of promotional campaigns and product initiatives at the branch level.
- Manages overall branch operations to include cash management. Administers disciplinary action and performance reviews. Handles escalated member interactions resolving them with the upmost respect to our membership. Provides quick and timely responses to all member requests. Monitors all branch activities to ensure they are following established credit union policies and procedures.
- Participates in organizations and community events to promote Radiant CU in and around your branch community. Through this outreach you will look to add additional members and grow referrals for future business.
- Pursues ongoing personal growth and professional self-development: completing the training plan prescribed for the position attending pertinent seminars and classes and reading journals and publications.
- Performs other related duties as assigned.
Performance Measurements:
- Accountability: The key to being accountable is to take ownership of your mistakes and shortcomings. Owning up to them and making a plan to fix them or keep them from happening again in the future. The fact or condition of being accountable; responsible.
- Attention to Detail: The act of achieving thoroughness and accuracy when accomplishing a task through concern for all the areas involved.
- Communication: Communication skills ones ability to use when giving and receiving different kinds of information. Some examples include communicating new ideas feelings or even an update on projects. Communication skills involve listening speaking observing and empathizing.
- Member Service: Excellent member service going beyond meeting your members basic needs. It involves much more than providing support in a timely and pleasant manner. More importantly it means doing everything possible so your members are not merely satisfied but well taken care of in a timely and accurate manner.
- Job Knowledge: Measures employees demonstrated job relevant knowledge and essential skills such as job duties policies procedures resources regulations member service and technical information as well as the relationship of work to the organizations mission.
- Decision Making Problem Solving and Critical Thinking: Decision-making skills show your proficiency in choosing between two or more alternatives. You can make decisions once you process all the information available to you and speak with the right points of contact involved in a certain situation. Problem solving is the act of defining a problem; determining the cause of the problem; identifying prioritizing and selecting alternatives for a solution. Critical thinking is the intellectually disciplined of actively and skillfully applying analyzing and/or evaluating information gathered from or generated by observation experience reflection reasoning or communication.
- Teamwork: The combined action of a group of people especially when effective and efficient. Teamwork is generally understood as the willingness of a group of people to work together to achieve a common goal. This means someone has the interests of the team at heart working for the good of the team.
Knowledge and Skills:
Experience -Three years to five years of similar or related experience.
Education -(1) A two-year college degree or (2) completion of a specialized certification or licensing or (3) completion of specialized training courses conducted by vendors or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills -Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution building relationships and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion requiring diplomacy and tact in communication.
Other Skills -Must have excellent communication skills. Must have proven leadership skills and a strong drive to succeed.
Physical Requirements -The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.
Work Environment - Retail bank setting.
Required Experience:
Manager
Key Skills
- Sales Experience
- Financial Acumen
- Financial Concepts
- Management Experience
- QlikView
- Serving Experience
- Retail Sales
- Banking
- Securities Law
- Product Lifecycle Management
- Mentoring
- Supervising Experience
About Company
Radiant Credit Union is a community-based financial institution that offers great rates on auto loans, mortgages, credit cards, and other financial services to anyone living or working in Florida
