Customer Quality Support Representative
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Job Location:
Everett, MA - USA
Monthly Salary:
$ 107000 - 117700
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company:
The Boeing CompanyBoeing Commercial Airplanes (BCA) is looking for Senior Customer Quality Support Representatives (Level D) to support the Customer Airlines throughTotal Qualityprogram onsite in Everett Washington.
The selected candidate will serve as the quality customer interface and assist the customer throughout all Boeing models production and delivery on complex accounts tasks and projects.
As a Customer Quality Support organization we are committed to providing our team with equal opportunities for growth in a stable work environment. We are seeking self-motivated individuals who are flexible and dedicated to managing customer accounts while using resources responsibly. The ideal candidate will work both as an individual contributor and as a collaborative team member bringing their best through creativity innovation and diversity. This approach fosters a positive culture grounded in transparency safety quality and respect.
Position Responsibilities:
Quality customer interface and assist the customer throughout production and delivery on complex accounts tasks and projects
Provide product manufacturing and delivery status
Facilitate and lead resolution of customer concerns
Complete administrative tasks that support customer requirements
Engage and lead stakeholders to ensure a positive customer experience
Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency
Provide customer orientations around safety production delivery processes and the Quality Management System (QMS)
Coordinate and communicate applicable production records with the customer
Proficiency with Microsoft Office such as Power Point Excel and Word and other common business applications
Basic Qualifications (Required Skills/Experience):
3 years of experience building relationships with customers program offices subcontractors and product organizations
3 years of experience inspecting aircraft/aerospace parts components and/or assemblies for conformance with applicable drawings specifications quality standards or manufacturing plans
Experience in airplane operational and organizational processes in maintenance operations and/or flight operations
Experience presenting information to leaders and external customers
Experience working directly with customers to solve complex problems and define requirements
Willing and able to travel domestically 5% of the time
Preferred Qualifications (Desired Skills/Experience):
5 years of experience with aircraft production or maintenance
Experience interacting with any of the following: Airline customers Aviation industry associations National aviation authority officials
Experience creating and implementing project or communication plans strategies and tactics
Drug Free Workplace:
Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
Shift:
This role is primarily first shift; however there may be additional shift requirements to support program objectives.
Pay & Benefits:
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications as well as market and business considerations.
Summary Pay Range: $107000 - $117700
Language Requirements:
Not ApplicableEducation:
Not ApplicableRelocation:
Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:
If the successful candidate is not a U.S. Person (as defined by 22 C.F.R. 120.15 U.S. Person includes U.S. citizens lawful permanent residents refugees or asylees) and the position requires access to export-controlled data an appropriate export authorization by the U.S. Government may be required prior to such access. Employment and the continuity of employment of non-U.S. persons is contingent upon the companys ability to secure and maintain the necessary export control authorization.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
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