Senior Order-To-Delivery Customer Service Representative
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Job Location:
Heerlen - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
17-10-2025
Vacancies:
1 Vacancy
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
By joining Customer Care & Order Operations (CCOO) you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CCOO means being close to our customers and critical people inside hospitals (nurses physicians procurement departments suppliers national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales pricing marketing etc.).To support our Specialized Services Customer Care department in Heerlen we are currently looking for a full-time senior Order-To-Delivery (OTD) Customer Service this role you contribute to the company goals in the areas of customer satisfaction. You are the single point of contact for our business contacts for the execution of the Order-To-Cash (OTC) processes within a cooperative relationship.
We are specifically looking for candidates that live within a maximum 80km radius of our Medtronic office in Heerlen the Netherlands. After your fulltime training period at the office we expect you to work at least 2 days per week in the office; the other days you will work out of your home office. As of 1 July 2022 our government has communicated that cross-border employees must be present in the office by 80% of the working hours.
Responsibilities may include the following and other duties may be assigned:
- Support of all day-to-day Order-To-Cash processes such as orders allocating and processing analysing delivery issues answering enquiries order monitoring and follow up and providing support to Customer Care Supply Chain Logistics and Transport (act as the linking pin)
- Strive to ensure excellent quality swift delivery and ultimately our patients safety and health
- Act as a single point of contact for our business contacts for the execution of the OTC processes within a cooperative relationship
- Support continuous improvement while sustaining standardization and to contribute to our departmental goals we set to improve as well as for your own personal growth
Required Knowledge and Experience:
- Bachelors degree (or at least MBO)
- 2 years experience in customer care/service and order management
- Excellent verbal and written communication skills in Dutch and English
- Strong sense of responsibility high flexibility and dedication
- Computer literacy (MS Office Word Excel and PowerPoint)
- Able to prioritize and adapt in a constantly changing environment and effectively deal with stress
- Excellent communication skills (verbal and written)
- Strict following agreed deadlines
- Curiosity and attention to detail
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
Senior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
