IT Support Analyst Student

Are you a current student pursuing Computer Science or Information Technology Do you enjoy tackling technical challenges and assisting others with their tech needs We are #hiring an IT Support Student for a 4-month work term commencing May 2026 based out of our Calgary head office. If youre a proactive service-oriented individual with a strong interest in hardware software networking and end-user support we want to hear from you!

You will provide both onsite and remote technical support to BURNCO staff acting as a key contact for troubleshooting IT maintenance and supporting broader technology initiatives. This role is ideal for someone passionate about IT operations eager to build hands-on skills and excited to work within a collaborative environment.

What you will be doing

• Provide responsive onsite and remote IT support to end-users (hardware software mobile peripherals VOIP)
• Troubleshoot technical issues and ensure high levels of customer satisfaction
• Support day-to-day operations of IT systems and services
• Assist with onboarding / offboarding processes including user set up and deprovisioning
• Perform routine maintenance and inventory management across multiple sites
• Maintain and update the IT knowledge base and documentation
• Support and maintain IT assets including desktops laptops printers mobile devices etc.
• Create and manage user accounts in Active Directory and Office 365
• Work with ServiceNow to manage incidents requests and change tracking
• Collaborate with second and third-tier teams for escalations and project work
• Participate in equipment setup configuration and vendor coordination
• Travel to BURNCO sites to support as needed
• Maintain clean and organized server and equipment rooms
• Support emergency response efforts including after-hours when required
• Carry out additional duties as directed by the IT team

What we would like from you

• Currently pursuing post-secondary education in Computer Science IT or related field
• Strong analytical troubleshooting and problem-solving abilities
• Excellent communication and interpersonal skills
• Comfortable working independently and in a team environment
• Familiarity with Microsoft 365 Windows OS and mobile platforms (iOS / Android)
• Exposure to Active Directory Citrix and basic networking concepts would be considered an asset
• Knowledge of or willingness to learn ServiceNow platform
• A self-motivated attitude with a strong customer service mindset
• Willingness to travel to industrial work sites and lift moderately heavy equipment
• Passionate about learning and applying IT best practices in a professional setting

Location and other key details:

• This is a 4-month temporary position commencing May 2026 based out of our Calgary head office: 5055 11th St NE Calgary Alberta
• The hours of work will be Monday to Friday 40 hours per week; on call availability may be required
• Occasional travelto multiple BURNCO sites is expected; candidates must be comfortable working in anindustrial environmentwherePPE (Personal Protective Equipment)is required
• Manual dexterityis essential for operating computer equipment tools and related components
• Must be capable of lifting and transporting moderately heavy items such as desktop computers switches UPS units and other peripherals

Why BURNCO

• Be part of a supportive high-performing team that values your growth and success
• Gain hands-on experience with opportunities for learning and development
• Enjoy competitive compensation
• Experience our inclusive collaborative and safety-focused culture

Required Experience:

IC