Call Center Customer Service Rep
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Job Location:
East Hartford, CT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Customer Service Representative (Onsite)
Location: Hartford CT
Pay Rate: $19.36 per hour
Schedule: Monday - Friday 8:30 AM - 5:00 PM Weekends Off
Position Overview
We are seeking an experienced and reliable Customer Service Representative to join our onsite customer support this role you will serve as the first point of contact for customers assisting with program information account inquiries and online portal support such as password resets.
This position requires strong communication skills attention to detail and the ability to maintain professionalism and empathy when assisting callers including those who may be frustrated or upset.
Key Responsibilities
- Act as the initial point of contact for inbound inquiries related to program and account information.
- Provide accurate courteous and professional assistance to consumers and providers.
- Perform password resets and portal access troubleshooting.
- Log all interactions accurately in the call tracking system.
- Escalate complex issues to leadership or other departments as appropriate.
- Identify recurring issues and recommend process improvements to enhance customer satisfaction.
- Handle and document complaints according to established procedures.
- Maintain high levels of quality accuracy and professionalism on every call.
- Meet or exceed performance metrics related to call volume quality and service standards.
What Youll Gain
- Full-time long-term employment opportunity
- Paid training and development
- Monday-Friday schedule withno weekends
- Opportunities for career advancement
- Supportive and collaborative work environment
- Comprehensive benefits package
What Were Looking For
- Strong verbal and written communication skills
- Proven ability to remain calm and solution-oriented under pressure
- Excellent attendance and work ethic
- Strong computer literacy; able to navigate multiple systems efficiently
- Passion for helping others and resolving issues effectively
- Ability to work in a structured fast-paced call center environment
Requirements
- Must be at least 18 years of age or older
- High school diploma or equivalentrequired
- Associate degree or higher may substitute for call center experience
- Minimum 6 months of call center experience preferred
- Ability to type 35 words per minute (onsite typing test required)
- Must pass a customer service assessment
If youre a dependable customer-focused professional with strong communication skills and a passion for service excellence we want to hear from you!
Apply today and join a team that values your dedication and commitment.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
