Engagement Services Expert (French Speaker)

Cairo - Egypt

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description Summary

#LI-Hybrid

Location: Cairo Egypt

Step into a role where your empathy problem-solving mindset and communication skills truly make a difference. As the first point of contact for employees managers and the P&O community youll be instrumental in shaping a positive customer experience. Youll proactively resolve queries support transformation initiatives and drive continuous improvement through data insights and knowledge sharingall while being part of a collaborative team that values innovation and service excellence.

Job Description

Key Responsibilities

Deliver rapid accurate support for all P&O-related queries with empathy and professionalism
Own end-to-end case management serving as the first and final contact for customers
Act as a consulting partner for P&O processes and system-related inquiries
Enhance work instructions based on quality assurance findings and process updates
Maintain and contribute to the Knowledge Repository for supported countries
Monitor feedback and surveys to drive continuous improvement in customer satisfaction
Support transformation and technology initiatives in collaboration with local P&O teams

Essential Requirements

Bachelors degree in Human Resources Business Administration or a related field
Minimum of 2 years experience in HR services or customer support roles within service-driven organizations
Excellent verbal and written communication skills in French & Arabic; fluency in French is mandatory
Familiarity with ticketing and case management systems for query resolution
Ability to meet shift requirements aligned with supported country operations

Desirable Requirements

Proficiency in Microsoft Office; advanced Excel skills are a strong advantage
Ability to collaborate effectively across time zones and virtual environments

Skills Desired

Curiosity Data Privacy Employee Experience Employee Onboarding HRIS (Human Resource Management System) Hr Operations (Hr Ops) HR Service Delivery Human Resource Management System Human Resources (HR) Human Resources Management Identity And Access Management (Iam) Payroll Sdm

Job Description Summary#LI-HybridLocation: Cairo EgyptStep into a role where your empathy problem-solving mindset and communication skills truly make a difference. As the first point of contact for employees managers and the P&O community youll be instrumental in shaping a positive customer experien...

Job Description Summary

Job Description

Key Responsibilities

Deliver rapid accurate support for all P&O-related queries with empathy and professionalism
Own end-to-end case management serving as the first and final contact for customers
Act as a consulting partner for P&O processes and system-related inquiries
Enhance work instructions based on quality assurance findings and process updates
Maintain and contribute to the Knowledge Repository for supported countries
Monitor feedback and surveys to drive continuous improvement in customer satisfaction
Support transformation and technology initiatives in collaboration with local P&O teams

Essential Requirements

Bachelors degree in Human Resources Business Administration or a related field
Minimum of 2 years experience in HR services or customer support roles within service-driven organizations
Excellent verbal and written communication skills in French & Arabic; fluency in French is mandatory
Familiarity with ticketing and case management systems for query resolution
Ability to meet shift requirements aligned with supported country operations