IT Support Specialist

The City of Murphy redefines the local government experience for its employees citizens and businesses; disrupting the perception of what municipal government is. We do this under the banner of being One City One Team of public servants committed to exceptional service delivery by honoring our core values of being C.O.O.L.

• RespeCtful by providing considerate and thoughtful service to a diverse City with the goal of maintaining an inclusive atmosphere that fosters collaboration and innovation.
• ProfessiOnal by being knowledgeable competent and efficient in service to all with the goal of maintaining high standards of behavior and work ethic while elevating each other as a Murphy team in efforts to deliver high-quality outcomes.
• TrustwOrthy by delivering service in an open honest and timely manner with the goal of fostering trust in all our relationships by maintaining integrity and high levels of accountability.
• FriendLy by committing to a harmonious engaging and positive work environment with the goal of providing exceptional service to our internal and external customers.

Are you a COOL individual looking for a COOL place to work This might be the place for you and the COOLest job youve ever had! The City of MurphysInformation Technology Departmentseeks to add an IT Support Specialistposition to its dynamic team! Under direction of the Information Technology Director you will assist in managing the Citys technology infrastructure by maintaining the Citys software and hardware applications providing network and desktop computer support providing customer service and interfacing with other City employees and citizens. This position will serve as the IT Help Desk and provides a variety of complex administrative and technical systems functions in support of the daily operations of the department.

Pay Plan
This opportunity is exempt and budgeted on Pay Grade #26.
The pay plan range below is shown to represent opportunities for growth and development within this opportunity. We are seeking to hire between the Min to Mid range of the pay grade shown dependent upon qualifications.

Min$55887.35 per year / $26.87per hour
Mid$67064.82 per year / $32.24 per hour
Max$78242.29 per year / $37.62 per hour

For application support or to check the status of your application contact Human Resources by e-mailing

• Performs specialized duties in connection with the administration of the operation and maintenance of the Citys computer information systems; acts as a Help Desk; Utilizes help desk and ticket system to track and accomplish work orders
• Provides Tier 1 and Tier 2 technical support for City software and hardware at all locations.
• Maintains diagnoses repairs and troubleshoots the Citys website and Intranet
• Monitors Internet and Intranet usage effectiveness statistics and security
• Analyzes technical problems related to the computer needs of the City departments and assists staff in evaluating and solving software and hardware problems.
• Provides advanced help with desktop applications by working with customers in troubleshooting situations to help them achieve their goals.
• Provides network and desktop computer support by installing new or existing applications loading operating systems and required applications onto desktop computers for new and current employees performing upgrades and software patches as necessary troubleshooting network desktop computer and system problems and making necessary repairs.
• Maintains software and hardware by troubleshooting patching and reloading software researching and upgrading software patches planning projects involved in upgrades and maintenance repairing and replacing broken or defective mechanical and electrical hardware such as computers peripherals and cabling.
• Provides customer service by training computer users instructing users on computer operating system applications data management email graphics and computer resource management.
• Develop and implement security standards for critical software solutions and server systems
• Practice network asset management including maintenance of network component inventory and related documentation and technical specifications information.
• Analyze system server application network and input/output device performance.
• Schedule and perform software and hardware improvements upgrades patches reconfigurations and/or purchases.
• Perform system administration duties on servers hyperconverged arrays and networking devices
• Supports and maintains backups of all City database application and file servers.
• Detects diagnoses analyzes and resolves problems associated with hardware servers windows operating systems and critical business software solutions.
• Perform duties in support of the Citys telecommunications infrastructure and users requests
• Responsible for IT asset management maintaining inventory and ensuring proper documentation
• Assist other staff members with day-to-day operations such as answering calls and working on various tasks and projects as needed or as assigned
• Attend council or other nightly meetings when appropriate
• Participate in 24-hour on-call rotation.

MINIMUM QUALIFICATIONS
High School Diploma or equivalent.
Three (3) years of progressively responsible technical experience in computer management information systems; or equivalent combination of education and experience.
Valid Texas Class C Drivers License - driving record must be in compliance with City policy.

PREFFERED QUALIFICATIONS
Bachelors degree from an accredited university in computer information systems business administration or related field;
Municipal information technology experience

SPECIAL REQUIREMENTS
May be required to pass a drug screen and/or pre-employment job performance assessment
May be required to work evenings weekends and overtime as needed
May be required to lift up to thirty (30) pounds of computer equipment
Participates in on-call rotation
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access the following will result in being disqualified for this position: Felony Convictions Felony Deferred Adjudication Class A & B Misdemeanor Deferred Adjudication Class B Misdemeanor Convictions an Open Arrest for Any Criminal Offense (Felony or Misdemeanor) and Family Violence Convictions.