Front Office Manager
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Additional Information: This hotel is owned and operated by an independent franchisee Colwen Management Inc. The franchisee is a separate company and a separate employer from Marriott International Inc. and its subsidiary companies (collectively Marriott). The franchisee solely controls all aspects of the hotels employment policies and practices including hiring termination discipline staffing compensation benefits and all other terms and conditions of employment. If you apply for this position Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel you will be employed by a franchisee not Marriott.
The AC Hotel Boston Downtown is seeking an engaging friendly and detail-oriented Front Office Manager to join our this role you will be directly responsible for the Front Desk and Night Audit teams with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience and developing our associates.
The AC Hotel Boston Downtown a Colwen Hotel is a hospitality group built on hard work character and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline we are able to provide our associates with exciting career advancement growth and opportunities.
General Responsibilities:
Manages day-to-day operations of the department to ensure associates adhere to Colwen Hotels and brand standards and consistently meet and exceed business and guest expectations.
Responsible for recruiting interviewing and hiring associates for the Front Office Department.
Develop specific departmental goals and objectives to prioritize organize and get work done.
Drive ongoing associate engagement/recognition initiatives.
Establish and maintain open collaborative relationships with direct reports and team members to ensure everyone is treated with dignity and respect.
Manage the ordering and inventory of the Front Office department supplies and uniforms.
Supervise staffing levels to ensure that guest services operational needs and financial objectives are met.
Monitor associate performance; provide coaching mentoring and developmental plans to improve associates capabilities and performance.
Comprehends budgets operating statements payroll progress report and maintain the operating budget.
Ensure all associates adhere to credit and cash handling policies; analyze variances and maintain a close watch to the daily house count.
Demonstrate knowledge of the brand specific service culture and ensure all associates provide excellent service to meet and exceed guests expectations.
Greet VIPs and arrange for special services as requested.
Review daily Front Office work and reports generated by Night Audit and take appropriate actions to ensure any issues or concerns are resolved in a timely manner.
Take a proactive approach when addressing guest issues and lead by example by setting a positive tone for the team.
Coach and support the Front Office to effectively manage occupancy rates wages and controllable expenses.
Identify service issues and trends. Facilitate creative solutions to overcome obstacles and ensure continuous guest satisfaction results.
Ensure compliance with all company policies and procedures along with Federal & State laws and regulations.
Performs other duties as assigned to meet business needs.
Two year college degree or equivalent Hospitality experience preferred
At least one year Hotel Front Desk supervisory experience
Excellent verbal and written communication skills
Reliable with ability to multi-task and work under pressure
Excellent interpersonal and customer service skills
Strong supervisory and leadership skills
Familiar with common computer software programs
Must be willing to work varied hours including nights weekends and holidays
Medical Insurance with Company-Funded HRA
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Wide-Array of Supplemental Insurance Offerings
Paid Time Off Programs
Employee Assistance Program
401K Plan Traditional & Roth Options with Employer Match
Hotel Discount Travel Program for Associates & Family
Exclusive Associate Discounts Travel Entertainment & Retail
Training and Development Programs
Career Advancement Opportunities
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
This company is an equal opportunity employer.
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Required Experience:
IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
