End User Analyst
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Job Location:
Seattle, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
If youre passionate about helping others navigate technology and thrive in a dynamic hands-on IT environment KPFF has an exciting opportunity for you. Were seeking a full-time End User Analyst to join our downtown Seattle office where youll be the go-to resource for desktop support and daily tech troubleshooting. This MondayFriday role (8AM5PM) calls for strong communication skills a proactive mindset and a willingness to learn through experience. As part of KPFFs commitment to excellence and innovation youll play a vital role in supporting our teams productivity and contributing to a collaborative growth-oriented workplace.
Responsibilities:
- Perform onsite analysis diagnosis and resolution of desktop problems for end users and recommend and implement corrective solutions.
- Install configure test maintain monitor and troubleshoot end-user workstations and related hardware and software.
- Track inventory and purchase desktop hardware and related products.
- Collaborate with client manager and Tier 2 IT support to fix advanced issues.
- Daily support of site-specific network and workstation operating systems workstation connectivity workstation and peripheral hardware and end-user applications.
- Proactively test new or enhanced applications including systems upgrades mobile devices & apps productivity software and provides feedback to the IT Service Desk Manager.
- Assist Senior IT Staff with complex network issues studies and analysis. Provide hands on assistance to any issues.
- Maintains efficient and up to date deployment workflows and checklists for all desktop and laptop systems
- Consistently produces trouble tickets and resolutions documentation of all work processes.
Qualifications :
Minimum Qualifications:
- Proficient in using Microsoft Windows operating systems including Windows 11 and Windows Server.
- Experience with mobile operating systems Apple iOS and Android.
- Hands-on hardware troubleshooting experience.
- Ability to listen and understand issues from the end-user communicate resolution and then deliver support to the end user.
- 3 years in a customer service role.
- Excellent communication skills -- verbal written and presentation.
- Excellent critical thinking and analytical problem-solving skills.
- Able to resolve problems examine opportunities for process improvements and formulate an implementation approach.
- Ability to collaborate and communicate with team members clients and other areas of IT
- Ability to communicate complex information into user-friendly terms.
- Ability to produce a quality of work that is of a consistently high standard.
- Ability to schedule priorities document and stay on task with deadlines.
Additional Information :
Physical Demands:
- Duties are primarily conducted in a standard office setting requiring prolonged periods of sitting at a desk or computer.
- Occasionally may be required to lift objects weighing up to 15 lbs.
Compensation:
The base salary for this role is competitive and will be determined based on the candidates experience education and skills. The expected range for a qualified candidate is $37.00 to $43.00 hourly.
Additionally we offer performance-based bonuses to recognize and reward outstanding contributions in each Reporting Center. During the interview process well provide detailed information and address any questions you may have about the overall compensation package and benefits.
Benefits provided by KPFF include:
- An excellent 401(k) retirement savings plan with employer contributions
- Medical insurance
- Dental insurance with a no-premium option
- Vision insurance with a no-premium option
- Health Savings Account (HSA) option with employer contribution
- Medical Flexible Spending Account (FSA) option
- Dependent Care FSA option
- Employee Assistance Program
- Group life insurance
- Short-term disability insurance
- Long-term disability insurance
- Seven paid holidays and two floating holidays
- 10 vacation days annually which increases with years of service.
- 10 days of personal and sick time to care for yourself and family members.
- Up to one week (five business days) of paid jury duty per year.
- Six weeks of supplemental paid family leave
- Travel accident insurance
- Subsidized ORCA bus/rail pass
All your information will be kept confidential according to EEO guidelines.
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KPFF Consulting Engineers participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
KPFF Consulting Engineers is an equal opportunity employer and considers all qualified applicants for employment without regard to race color creed ethnicity national origin religion marital status sex/gender (including sexual orientation or gender identity) pregnancy veteran status citizenship status physical or mental disability or any other protected basis.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
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