Patient access Lead
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Job Location:
Warren, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
17-10-2025
Vacancies:
1 Vacancy
Job Summary
Insight Health System is a physician-led organization focused on advancing excellence in healthcare and community well-being. Our expertise is in transforming distressed hospitals into stable patient-centric care that is second to none. With a track record for innovation in healthcare research and development Insight Health System provides the communities we serve with world-class healthcare services at the forefront of medical technology. Our network currently includes a portfolio of entities encompassing six acute care hospitals (three of which are nonprofit) six surgery centers 28 clinics 580 physicians 10 unions and 4200 employees. Collectively Insight Health System hospitals provide nearly 100000 patient days annually.
Job Summary:
Insight is seeking a meticulous organized and friendly Patient Access Assistant Manager to join our dynamic multi-specialty facility. This individual will thrive in a fast-paced team-oriented environment working alongside professionals in neurology pain management chiropractic care physical therapy and other specialties. The Patient Access Assistant Manager is cross-trained in all clinical administrative processes and plays a key role in ensuring the delivery of high-quality patient service and operational excellence. This role promotes workflow efficiency accuracy in patient data collection and strict compliance with regulatory and confidentiality collaboration with department leadership the Assistant Manager will oversee front-end operations including registration scheduling. and insurance verification. This position also assists in managing staff schedules onboarding and training team members resolving escalated patient or staff concerns and implementing best practices to enhance the patient experience and support revenue cycle goals. Top candidates will demonstrate exceptional customer service skills strong leadership abilities and a proactive approach to problem-solvingall while maintaining the highest levels of professionalism and patient confidentiality
Benefits for our Full Time Team Members:
Job Summary:
Insight is seeking a meticulous organized and friendly Patient Access Assistant Manager to join our dynamic multi-specialty facility. This individual will thrive in a fast-paced team-oriented environment working alongside professionals in neurology pain management chiropractic care physical therapy and other specialties. The Patient Access Assistant Manager is cross-trained in all clinical administrative processes and plays a key role in ensuring the delivery of high-quality patient service and operational excellence. This role promotes workflow efficiency accuracy in patient data collection and strict compliance with regulatory and confidentiality collaboration with department leadership the Assistant Manager will oversee front-end operations including registration scheduling. and insurance verification. This position also assists in managing staff schedules onboarding and training team members resolving escalated patient or staff concerns and implementing best practices to enhance the patient experience and support revenue cycle goals. Top candidates will demonstrate exceptional customer service skills strong leadership abilities and a proactive approach to problem-solvingall while maintaining the highest levels of professionalism and patient confidentiality
Benefits for our Full Time Team Members:
- Comprehensive health dental and vision insurance coverage
- Paid time off including vacation holidays and sick leave
- 401K with Matching; offerings vested fully @ 3 months of employment paired with eligibility to contribute
- Short & Long Disability and Life Term insurance complementary of Full Time Employment
- Additional Supplementary coverages offered @ employees elections: Accident Critical Illness Hospital Indemnity AD&D etc.
Duties:
- Greets and interacts with patients in a friendly and polite manner
- Perform data entry through Electronic Medical Record system
- Maintain medical records and patient confidentiality
- Answer phone calls in a friendly manner
- Register patients and schedule appointments
- Ability to multitask and move between responsibilities in fluid manner
- Adheres to all accrediting body hospital standards and Policies in place
- Monitors supplies and inventory as needed
- Leads coordinates delegates and monitors your contact center staff
- Talks with patients and works Telephone encounters within 24 hours of receiving
- Takes on the responsibility of finding replacements or coverage when employees are out.
- Keep all process documents up to date and valid
- Keeps org and accountability charts up to date as changes happen
- Helps assess employee performance completes reviews and coordinates all behavior and actions to the manager
- Participates in system conversions and process improvements
- Effectively communicates all changes or mistakes with staff in a timely manner and making sure that there is no confusion
- Pulls phone calls and scores based on the scorecard that is provided to you.
- Identify all potential issues and bring them up during level 10s
- Schedule time with manager for one on ones at least once a quarter
- Approve all time cards by Friday at 5pm
- Run all required reports for scorecards
- Communicate with the designated department manager or leads to bridge any gaps in communication
- Provides leadership and support in problem solving within and outside of the patient access department
- Demonstrates the ability to make decisions and delegate responsibility in order to assure high quality performance and efficiency within your team.
- Conduct/attend weekly patient access level 10 have scorecard updated every week and review at your Level 10 meetings.
- Travel to various locations to oversee operational processes and ensure consistency across sites.
- Provide on-site support and oversight to ensure compliance with company procedures.
- Assist in managing and improving processes at multiple locations through periodic travel.
- All other duties as assigned
Qualifications:
- Excellent phone skills and interpersonal
- Knowledge of medical terminology
- Ability to multitask and move between responsibilities in fluid manner
- Problem solving skills
- Good data entry skills
- Proficiency with computers with strong typing skills
- Ability to relate and work effectively with others.
- Demonstrated skills in verbal and written English communications for safe and effective patient care and to meet documentation standards.
- Proven excellence in patient safety and care
- Friendly empathetic & respectful
- Reliable in work results timeliness & attendance
- Ability to relate to and work effectively with a wonderfully diverse populace
- Able to work in a fast-paced and stressful environment while maintaining positive energy
- Detailed oriented conscientious and committed to precision in work results
- Committed to contributing to a positive environment even in rapidly changing circumstances.
- Is aware of standards and performs in accordance with them.
- Able to provide eligibility for employment for any U.S. employer
- High school diploma or general education degree (GED).
- Associates/bachelors preferred.
- 6 months of relevant customer service experience preferred.
Physical Requirements:
- May be expected to lift up to 15 - 30 pounds with assistance. May be expected to push or pull 30 - 100 pounds with assistance.
- Work is of medium demand; walking or standing most of the time while on duty.
- Visual and auditory acuity and manual dexterity essential to performing designated duties required. Optimal auditory acuity required.
- Manual dexterity involving the handling of equipment and instruments or needles is essential to performing assigned duties.
- Physical conditions are clean neat and well lit.
- May be subjected to unpleasant sights and odors stressful situations and hazardous or infectious agents where judgment as to precautions needed to be taken is essential. Climate control and ambient temperature variances may be experienced and required by patient care and needs of the surgical team.
- Exposure to limited amounts of radiation hazardous chemicals or substances and infectious disease processes are a possibility
- Hours of duty may be irregular or unexpectedly extended due to the requirements of the daily surgical and clinic schedule
Insight is an equal opportunity employer and values workplace diversity!
Key Skills
- Active Directory
- Identity & Access Management
- LDAP
- SAFe
- Assistive Technologies
- Authentication
- Pediatrics Experience
- NVDA
- Sailpoint
- SSH
- SSO
- Oracle
About Company
Discover Flint Neurology, expert Pain Management in Flint, Orthopedic surgeons in Flint, and many more top-tier insight’s patient care second to none for all your needs. Contact (810)732-8336
