Guest Service Agent (Casual)
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Job Summary
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS! Choose a work schedule that works for you! When you join our team on a Casual contract you have the flexibility to pick the shifts that suit your availability so you can make the best out of your spare time. Whether you are currently on full time employment education or just looking to make some extra money this might just be the job for you!
Hourly Rate of 12.27 per hour
A WORLD OF REWARDS
We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost
Opportunity to work additional hours when you can
Free and healthy meals when on duty
Modern and inclusive Team Members areas
What will I be doing
As a Guest Service Agent you will support the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Casual Guest Service Agent t contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:
- Ensure accurate and efficient processing of the Guest check in/out procedures and Guest queries
- Respond to Guest queries in a timely and efficient manner
- Ensure that both the Front Office Manager and Reception Supervisors are aware of any relevant feedback from Guests and/or other departments
- Demonstrate a high level of customer service at all times
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security fire regulations and all health and safety legislation
- Attend training courses as necessary and required
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments as necessary
What are we looking for
Casual Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in cash handling
EVERY JOB MAKES THE STAY.
Find out more about all our brands and hotels -Hilton Brands Global Hospitality Company
EOE/AA/Disabled/Veterans
Required Experience:
Unclear Seniority
Key Skills
- Restaurant Experience
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Cashiering
- Food Safety Experience
- Guest Relations Experience
- Animal Handling
- Front Desk
- Guest Services
- Phone Etiquette
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
