Housing Income Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Title: Housing Income Manager
Contract Type: Permanent FT 35 hours
Salary: 47135 per annum to 52008 per annum (London weighted salary) or 41168 per annum to 45800 per annum (Regional salary)
Reporting Office: London Stratford or Manchester Trafford
Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 21st October 2025
Interview Dates: 29th & 30th October 2025
(Role Profile - please note that for advertising purposes the role is known as Housing Income Manager but within the business the role is known as Customer Account Manager)
Benefits include: Excellent pension plan (up to 6% double contribution) 28 days Annual Leave rising to 31 days with length of service Bank Holidays Westfield Health Cash Plan non-contributory life assurance up to 21 hours volunteering paid days lifestyle benefits Employee Assistance Programme and many more
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Join our Income Management Team at L&Q:
This is a really exciting time to join the Income Management Team as you will play a pivotal role in the reshaping and transformation of this team. If you are a problem solver who is committed to driving results and have analytical mindset then this is the role for you.
As a Housing Income Manager youll lead a team of 510 income professionals managing a portfolio of up to 20000 customer accounts and arrears worth more than 8million.
You will take a proactive approach to enhancing performance along with an innovative mindset to drive continuous improvement and introduce more effective ways of working.
As the Housing Income Manager you will take full responsibility for effective and proactive management of all tenancies within your Team prioritising Highest Top Debt Arrears accounts on your team working collaboratively with different business areas to ensure to drive the progression of the case through to resolution.
If this sounds like you we would love for you to apply!
Your impact in the role:
Lead and develop a high-performing income recovery team
Oversee arrears from early intervention to enforcement
Build strong partnerships with internal and external stakeholders
Use data to drive decisions and improve outcomes
Shape the future of income services through transformation and innovation
What youll bring:
Strong leadership and housing income recovery expertise
Knowledge of Housing Law Welfare Reform and legal processes
Analytical mindset and excellent communication skills
Confidence to lead through challenges and drive results
If you require any reasonable adjustments at any stage during this process including application stage please email
About L&Q:
Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.
250000 people call our properties home and were proud to serve diverse communities across London the South East and North West of England.
At L&Q people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework which outlines our core expectations and should be demonstrated at all times and all levels when representing L&Q.
L&Q strongly believe a diverse and inclusive workforce is important and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.
At L&Q sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations.
#TJ
Required Experience:
Manager
Key Skills
- Arabic Speaking
- Marketing & Promotions
- Access Control System
- Apache Tomcat
- BI
- Back Office
About Company
L&Q, a leading residential developer & housing association, was founded over 50 years ago to create affordable, high-quality homes for better living.
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