Customer Service Advisor Life Insurance
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
As a Customer Service Champion youre the reassuring expert that brings L&G to life. Youll be helping customers with their existing products yes. But more than that youll be part of a team that obsesses over its customers.
- You have ownership to meet your customers needs - you dont need to ask for permission!
- Your feedback improves the customers experience - see something you dont like Tell us!
- Well measure your success on delivering great customer outcomes not traditional metrics!
We work in a hybrid way with 50% of our time in our Cardiff office. Its Monday to Friday and the latest youll finish is 6pm.
Well pay you 24525 starting. Do well for your customers and this could increase to 25525 within 12 months!
This job starts in January 2026 with assessment centres in November 2025.
Internally this role maybe called something different depending on which team you join. Well work with you on which department compliments your personality and strengths best.
What youll be doing:
- Youll thrive on helping your customers achieve what they need. From simple queries to complex complaints in a telephony environment
- Youll ensure vulnerable customers get the best support
- Youll use our systems and processes to deliver excellent customer outcomes
- Youll guide your customers to our other products and services that meet their needs
- Youll drive your own development which well partner with you on
Qualifications :
Who were looking for:
When you start well give you a bells-and-whistles induction on the L&G way. These skills are what were looking for you to bring to the table:
- Customer service skills. That could be in a hotel a café in retail sales or a call centre. Or you might just have the natural skills but havent worked them yet. As long as you can show us you love people and put them first wed love to hear from you!
- Strong communication skills. Its not just a cliche - we want you to be able to speak to each of your customers as individuals in their preferred way. Showing empathy and dedication in a way thats true to you is a recipe for success!
- Office technology skills. Youre happy using a laptop/ desktop and have experience with MS Office software.
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
We aim to build a better society for the long term by investing our customers money in things that make life better for everyone.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Estate Law
- Sales Experience
- Direct Sales
- Time Management
- Trusts
- Quality Assurance
- Customer Service
- Swift
- Training & Development
- Insurance Sales
- Medicare
- Wills
About Company
Legal & General (L&G) is a leading UK financial services group and major global investor.We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.We are one of th ... View more
