Research and Insights Administrator

Full Time

Permanent

Monday Friday 9.00am - 5.00pm (flexible within business needs)

Are you passionate about customer satisfaction

Are you an organised proactive individual who thrives in a fast-paced environment and enjoys making a difference behind the scenes

Were looking for a detail-oriented Administrator to join our team and play a key role in supporting Research and Insights initiatives across the organisation. This is a fantastic opportunity for someone who enjoys working collaboratively managing multiple tasks and contributing to meaningful change.

There is an opportunity to develop skills in areas such as Market Research and Customer Experience.

What you will be doing:

• Providing high-quality administrative support to ensure the smooth delivery of Research and Insights projects.

• Coordinating meetings building surveys preparing documentation and collecting feedback for consultations and maintaining accurate records.

• Liaising with internal teams to ensure timely follow-up on actions and communications.

• Assisting with customer feedback processes and helping translate insights into service improvements.

• Support all customer insight work being the champion for research and analytics.

Wed love to meet someone who:

• Is confident using Microsoft Office (Word Excel Outlook PowerPoint).

• Has excellent communication and interpersonal skills.

• Is highly organised with great attention to detail and time management.

• Enjoys working as part of a team and building strong working relationships.

• Is passionate about improving services and supporting positive outcomes.

Amongst what we offer you is:

• A competitive salary of 26000 per annum

• 28 days holiday PLUS Bank Holidays

• A generous contributory pension scheme

• Private health care

• Free life assurance

• Access to an extensive suite of wellbeing services and tools including a digital gym

• Opportunities for learning and development

• Discounted gym membership

• Retail discount scheme

• Hybrid Working

Please note the successful candidate will need to complete a basic DBS application.

Closing date: 14th November2025

Interviews to be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

bpha is a Housing Association located in the Oxford to Cambridge arc which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.

We are a leading provider and developer of affordable homes for rent sheltered residential care and shared ownership.

We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.

All the money we make is used to invest in existing homes to enable us to build new homes and to deliver new and improved services.

We own or manage over 19500 homes and over 500 staff.