Coordinadora Servicio AM (fm)
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Job Location:
Monthly Salary:
Posted on:
26 days ago
Vacancies:
1 Vacancy
Job Summary
- job description:
- Service Coordination and Oversight:
- Part of the team that coordinates the delivery of Application Maintenance (AM) services across the group (Europe & Africa). This service covers core applications such as ERP CRM HCM IBP and Financial tools including integrations (EDI) and is handled by our partners consisting of over 15 FTE.
- Service Coordination and Oversight:
Qualifications :
- Enforce the adoption of KPI and SLA to control the correct performance of our service partners and report these metrics to the business managers.
- Partner Relationship Management:
- Coordinate the day-to-day relationship with our partners including incident management. This involves ticketing follow-up and prioritization to ensure quick and effective resolution.
- Partner Relationship Management:
- Quality Assurance and Documentation:
- Make sure all IT changes / projects are well documented before going live and that this documentation reaches the partners for ongoing maintenance.
- Quality Assurance and Documentation:
- Transition and Communication:
- Permanent touch with the leaders of the functional IT areas to ensure a proper transition of all new services into Application Maintenance (AM).
- Transition and Communication:
- Work Environment:
- Active member of a multicultural team of around 20 people located in more than 10 different locations across Europe and Africa fostering a global and collaborative environment.
- Work Environment:
Información adicional :
What do we offer you
- International positive dynamic and motivated work environment.
- Hybrid work model (telecommuting/on-site).
- Flexible schedule.
- Continuous training: Certification preparation access to Coursera weekly English and German classes...
- Flexible compensation plan: medical insurance restaurant tickets day care transportation allowances...
- Life and accident insurance.
- More than 26 working days of vacation per year.
- Social fund.
- Free service in specialists (doctors physiotherapists nutritionists psychologists lawyers...).
- 100% of salary in case of medical leave.
And many more advantages of being part of T-Systems!
If you are looking for a new challenge do not hesitate to send us your CV! Please send CV in English. Join our team!
T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Engineering Support
- MAC
- Hydraulic
- General Services
- Ado
- Health Education
About Company
En T-Systems, encontrarás proyectos rompedores que suman al bienestar social y ecológico. Queremos dar la bienvenida a nuevos talentos como tú, que aporten ideas frescas, puntos de vista distintos, que acepten retos y un continuo aprendizaje, para crecer e impactar a la sociedad… ¡Tod ... View more
