Customer Service Representative (02804) 2504 N Water St
Share
Job Location:
Decatur, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative you will be the face of our company ensuring exceptional customer experiences through efficient and professional service.
- Respond to customer inquiries via phone email and in person providing accurate information and resolving issues promptly
- Process customer orders ensuring accuracy and timeliness
- Handle customer complaints with empathy and professionalism working towards satisfactory resolutions
- Maintain up-to-date knowledge of products services and company policies to provide accurate information to customers
- Collaborate with team members to ensure smooth operations and consistent customer service
- Enter and update customer information in our database systems
- Assist in maintaining a clean and organized work environment
- Participate in team meetings and training sessions to enhance skills and knowledge
- Identify and escalate complex issues to appropriate departments or management when necessary
- Meet or exceed established performance metrics and quality standards
Qualifications :
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in data entry and basic computer operations
- Ability to multitask effectively in a fast-paced environment
- Basic math skills for processing transactions and handling monetary exchanges
- Strong interpersonal skills and ability to work collaboratively in a team
- Customer-focused mindset with a commitment to providing exceptional service
- Flexibility to work various shifts as needed
- Ability to remain calm and professional under pressure
- Willingness to learn and adapt to new technologies and procedures
- Physical ability to stand for extended periods and navigate the work area
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Whats behind one of the worlds top public restaurant brands? Fun and innovative franchise and corporate team members who are driven to win. Inspired to make each day better than the last, people may join for different reasons but what motivates them to stay are the passionate and ta ... View more
