Service BDC Agent Momentum BMWMINI
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Summary:
The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.
Duties and Responsibilities:
- Deliver a premium customer experience by responding to customer inquiries in a prompt professional accurate and courteous manner.
- Use lead management tools CRM software and the internet to manage inquiry flow update customer files and closely track customer interest.
- Work tow-in lists missed calls chat leads missed appointments.
- Confirm and book appointments.
- Promptly and accurately enter all customer inquiry data into the CRM.
- Generate and schedule service appointments.
- Compile all necessary reports forms and other documentation on a timely basis
- Plan any team building events.
- Will be trained to understand all products and services offered will become knowledgeable of inventory as well as financing and incentive programs.
Qualifications :
- Previous experience in either a high-volume call center environment or quota-driven role.
- Excellent interpersonal skills over the phone.
- Goal-driven to meet and exceed store appointment goals.
- Ability to work independently and as part of a team in a fast paced environment
- Strong organizational and time management skills
- All applicants must be authorized to work in the USA.
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks MVR drug test and valid driver license.
Preferred Qualifications:
- Previous BDC experience for an automotive dealership
Additional Information :
Compensation (Hourly):
- $15.00 / hour
Schedule:
- FULL TIME
- Sundays Always Off
- Saturday Availability Required
Perks & Benefits:
- Medical Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off that Grows with You
- Sundays Always Off
- Closed on Thanksgiving & Christmas
- Employee Pricing on Purchases & Leases
- Free & Discounted Gym Membership Options
- Exclusive Travel Deals on Hotels Rentals & Airfare
- Career Growth in a Fortune 500 Company
All your information will be kept confidential in accordance with EEO guidelines
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Arm
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- Heavy Bus Driving
- Aluminium
- Apache Commons
About Company
Sonic Automotive, Inc., a Fortune 500 company based in Charlotte, North Carolina, is on a quest to become the most valuable diversified automotive retail and service brand in America. Our Company culture thrives on creating, innovating, and providing industry-leading guest experiences ... View more
