Mgr, Systems Engrg Mgmt

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

What you get to do in this role:

Lead and manage a team of Systems Administrators providing mentorship and guidance.
Act as an escalation point for any issues and form sustainable resolutions that meet the teams SLAs.

Manage team responsibilities regarding datacenter infrastructure and microservice clusters integrated with the ServiceNow Platform including Big Data Machine Learning Security Key Management Image Processing and Queueing Systems.
Refine our standard operating procedures and runbooks; improve our tools and processes such as event monitoring and automation. Potentially even introduce new tools to improve team efficiency.
Collaborate with internal teams on recurring problems and create edge cases for implementation-based issues.
Document and maintain relief and resolution guides in knowledge articles and standard operating procedures.
Participate in a collaborative global management team running 24x7 Follow-the-Sun operations.

Qualifications :

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
People management experience and of a technical operations team such as System Administration DevOps or SRE.
Solid experience with Linux (RedHat and/or CentOS)
Experience administering fundamental internet services (DNS Mail Apache/Tomcat) with a good understanding of the LAMP stack.
Ideally some experience with service troubleshooting covering things like web front-end systems databases and networks.
Ideally you would have some familiarity with MySQL Oracle MariaDB or similar technologies
Experience managing projects across geographical regions.
Good communication skills and the ability to work in an open collaborative and dynamic team environment.
It would be a great benefit if you had an understanding of ITIL v3 framework and how it applies to incident problem and change.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Employment Type :

Full-time

What you get to do in this role:Lead and manage a team of Systems Administrators providing mentorship and guidance. Act as an escalation point for any issues and form sustainable resolutions that meet the teams SLAs. Manage team responsibilities regarding datacenter infrastructure and microservice c...

What you get to do in this role:

Lead and manage a team of Systems Administrators providing mentorship and guidance.
Act as an escalation point for any issues and form sustainable resolutions that meet the teams SLAs.

Manage team responsibilities regarding datacenter infrastructure and microservice clusters integrated with the ServiceNow Platform including Big Data Machine Learning Security Key Management Image Processing and Queueing Systems.
Refine our standard operating procedures and runbooks; improve our tools and processes such as event monitoring and automation. Potentially even introduce new tools to improve team efficiency.
Collaborate with internal teams on recurring problems and create edge cases for implementation-based issues.
Document and maintain relief and resolution guides in knowledge articles and standard operating procedures.
Participate in a collaborative global management team running 24x7 Follow-the-Sun operations.

Qualifications :

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
People management experience and of a technical operations team such as System Administration DevOps or SRE.
Solid experience with Linux (RedHat and/or CentOS)
Experience administering fundamental internet services (DNS Mail Apache/Tomcat) with a good understanding of the LAMP stack.
Ideally some experience with service troubleshooting covering things like web front-end systems databases and networks.
Ideally you would have some familiarity with MySQL Oracle MariaDB or similar technologies
Experience managing projects across geographical regions.
Good communication skills and the ability to work in an open collaborative and dynamic team environment.
It would be a great benefit if you had an understanding of ITIL v3 framework and how it applies to incident problem and change.

Additional Information :

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Remote Work :

Employment Type :

Full-time

Key Skills

Computer Science
Active Directory
Computer information Technology
PowerShell
OS
Windows
Database
SCCM
Linux
SAN
Troubleshoot
Backup
Setup
Technical Support
UNIX

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ServiceNow

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