Reservations Supervisor
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Job Location:
Saint Andrews - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location: Fairmont St Andrews
Department: Reservations
Turn moments into special memories.
At Fairmont St Andrews our guests come to experience world-class luxury unforgettable memories and exceptional service and it all begins with you. As a Reservations Supervisor youll lead the team that shapes our guests first impressions ensuring every enquiry becomes a memorable stay.
A little more about what youll be doing:
As a natural communicator and organised leader youll oversee the daily operations of our Reservations Department guiding your team to deliver excellence and achieve results. Youll:
Lead and inspire the Reservations team through coaching training and performance development.
Maximise sales opportunities and drive revenue by collaborating closely with the Front Office Sales and Revenue teams.
Deliver seamless guest experiences from first enquiry to arrival ensuring every detail exceeds expectations.
Maintain accuracy and excellence across our systems (PM CRS & GDS) auditing regularly and resolving issues quickly.
Support departmental goals ensuring CES and LQA targets are met or exceeded.
Manage resources effectively keeping within budgets for payroll and supplies.
Play an active leadership role attending key meetings driving communication across departments and contributing to strategic decisions.
Respond to guest and business feedback adapting operations to continuously improve service.
Qualifications :
Were seeking a confident guest-focused professional who thrives in a dynamic environment and leads by example. Youll bring:
Proven experience in a reservations or front office supervisory role ideally in a luxury hotel or resort setting.
Strong communication and coaching skills with a passion for motivating teams.
Excellent organisational skills and attention to detail.
A proactive approach to problem-solving and process improvement.
Experience with property management systems (PM CRS IRIS or similar).
A warm professional manner and a genuine passion for delivering outstanding guest experiences.
Additional Information :
What is in it for you:
Free annual night stay (permanent staff)
Big hotel discounts for you friends & family worldwide
Free shuttle service and meals on duty
Complimentary pool gym and fitness classes
50% off dining plus great savings on spa golf and retail
Complimentary golf and PGA pro lessons
Wellbeing app and long service rewards
Christmas gifts parties and team events
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Active Directory Administration
- English Language
- Access Control
- Jpa
- Legal Support
- Airlines
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
