Data Analyst II Customer Experience Analytics
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Job Location:
Heredia - Costa Rica
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Experian Consumer Services is looking for a Data Analyst II focusing on user behavior reporting and working with the partners to provide performance updates applicable insights and deep-dive analyses. As a Data Analyst II you will be a vital member of the Data Science and Analytics Team responsible for translating our requirements to data questions writing complex SQL queries to extract the appropriate data from the data warehouse compiling and cleansing the information analyzing the data providing information/insights to the partners. You will report to the analytics senior manager.
What youll be doing
- Extract and analyze data from the warehouse to identify insights and opportunities to improve product engagement.
- Maintain Tableau dashboards to meet evolving our needs.
- Evaluate member activity (engagement acquisition retention revenue) and provide applicable insights to leadership.
- Analyze CRM marketing programs and deliver performance reports.
- Use advanced analytics to detect patterns and increase customer experience across web app email and marketing channels.
- Collaborate with BI and Engineering for data validation and issue resolution.
- Deliver quick-turn dashboards identify trends and recommend actions to influence decisions.
- Partner with teams to build data infrastructure for tracking and reporting.
- Present findings and strategic insights to partners to guide decision-making.
Qualifications :
- 3 years in analytics/statistics roles within internet environments.
- Experience in business analytics quantitative reasoning and metrics reporting.
- Proficient in SQL and relational database concepts.
- Experienced with BI tools (Tableau Alteryx AWS Airflow) and real-time dashboard development.
- Combine large datasets into applicable insights; expertise in data mining trend analysis and anomaly detection.
- Knowledge of Salesforce Marketing Cloud Unica and A/B testing best practices.
- Familiar with web analytics tools (Adobe Analytics Google Analytics) Excel and PowerPoint.
- Bachelors degree in a quantitative field (Math Statistics Economics).
Additional Information :
- Benefits/Perks:
Our benefits include: Medical life and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
- This is a fully remote job opportunity. #LI-Remote
- Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity engagement collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Great Place To Work in 24 countries FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Data Analytics
- Microsoft Access
- SQL
- Power BI
- R
- Data Visualization
- Tableau
- Data Management
- Data Mining
- SAS
- Data Analysis Skills
- Analytics
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
