Key Responsibilities:
Supervise and mentor housekeeping staff fostering a motivated and high-performing team.
Plan and monitor room and public area cleaning including deep cleaning and preventive maintenance schedules.
Liaise with Front Desk Maintenance and other departments to ensure guest satisfaction and operational efficiency.
Manage inventory linen and supplies to control costs and prevent stock loss.
Ensure compliance with workplace health and safety (WHS) regulations and environmental initiatives.
Handle guest requests and complaints professionally maintaining a high level of guest satisfaction.
Assist with recruitment performance management and staff training in line with departmental goals.
Uphold Accors Heartist culture and values across all team interactions.
Qualifications :
Qualifications Knowledge & Experience:
Minimum 12 years experience in a supervisory role within housekeeping or hospitality.
Previous experience in hotel operations and team management.
Experience with inventory control rostering and budget management highly desirable.
Understanding of Opera PMS is desirable but not essential.
Competencies:
Strong leadership and team development skills.
Excellent communication interpersonal and problem-solving abilities.
Ability to work independently and manage multiple priorities in a dynamic environment.
Strong attention to detail and commitment to operational excellence.
Ability to lead by example and embody Accor values and Heartist culture.
Additional Information :
Cooinda Lodge Kakadu offers a unique opportunity to work in one of Australias most iconic locations surrounded by natural beauty and rich cultural heritage. We provide staff accommodation and meals on-site ensuring a comfortable and supportive work environment. Join our team and be part of an unforgettable experience in the heart of Kakadu National Park.
Remote Work :
No
Employment Type :
Full-time
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more