Lead, Payment Risk Operations

As a Lead Payment Risk Operations on the Developer Exchange Team your primary role is to act as a crucial support system for our vibrant Creator community. Your core responsibility is to facilitate a seamless process for Creators to convert their earned virtual currency into real-world money. You will work in a small but supportive team. The Lead Payment Risk Operations reports directly to the DevEx Payment Manager. This is a remote-eligible role.

You Will:

• Process and approve high-value payments through our external processor (Tipalti) identifying and resolving systematic issues to improve efficiency and accuracy.
• Execute in-depth investigations into anomalous money movements and potential money laundering activities (AML) investigating sophisticated abuse vectors such as regional pricing abuse item exploits and unauthorized resale.
• Implement and operationalize risk rules ensuring accurate execution and continuously surface insights to support future policy refinement.
• Generate actionable analysis on the size and scope of emerging threats to help inform the product and engineering roadmap for new defenses.
• Conduct manual reviews and own the end-to-end validation for high-risk accounts and transactions within our ecosystem.
• Manage and verify complex tax documentation (W-8/W-9) for domestic and international payees during mass payment cycles to ensure full compliance.
• Monitor payment SLAs analyze performance and propose workflow improvements to enhance chargeback win rates and reduce payment friction
• Act as a primary escalation point for sensitive Creators communications regarding payment disputes account security and compliance issues providing clear and empathetic resolutions.
• Partner cross-functionally with Safety Legal Engineering and Finance teams to surface insights codify new abuse policies and answer critical business questions.
• Mentor junior specialists by providing expert guidance on complex cases and fostering a culture of excellence within the team.

You Have:

• Payments & Risk Expertise: 5-7 years in payments risk compliance owning operational workflows leading projects and managing large-scale payment systems with proven experience solving complex cases
• Strong analytical and critical thinking skills: Demonstrated ability to assess complex data identify fraud patterns and develop effective mitigation strategies.
• Technical Proficiency: Advanced proficiency with data analysis and visualization tools (Tableau Excel/Google Sheets). Hands-on experience with payment processing platforms (e.g. Tipalti) CRM systems (e.g. Zendesk) and identity verification tools (e.g. Veriff) are highly preferred.
• Compliance Knowledge: Deep understanding of the payments ecosystem and associated regulatory frameworks including AML regulations KYC/CIP requirements and sanctions screening.
• Exceptional Communication: Outstanding written and verbal communication skills with the ability to articulate complex payment and risk issues clearly to Creators internal stakeholders and leadership.
• Leadership & Mentorship: Demonstrated ability to lead projects influence cross-functional partners and guide junior team members.