Security Service Coordinator
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Job Location:
Abilene, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Security Service Coordinator Global Physical Security (Direct Hire)
Location: Onsite (rotational schedule 24/7 coverage) Abilene TX
Employment Type: Full-Time Direct Hire through Superior Skilled Trades
Superior Skilled Trades is seeking a dedicated and detail-oriented Security Service Coordinator for a direct hire opportunity supporting a global physical security operations team. This role focuses on managing service calls and tickets for critical security systems ensuring timely issue resolution and communication across departments.
Position Overview
As a Security Service Coordinator you will oversee the full lifecycle of service requests from creation and triage through assignment and closure. Youll work closely with engineering operations and alarm center teams to ensure smooth handling of security system service needs applying technical troubleshooting skills and strong communication to maintain operational excellence.
This position is ideal for someone with a strong background in physical security system support customer service and issue management who thrives in a fast-paced collaborative environment.
Key Responsibilities
Manage the end-to-end service ticket process ensuring prompt response accurate documentation and efficient closure.
Triage and assign incoming service calls to the appropriate engineering team based on priority and technical requirements.
Provide Level 1 support troubleshooting and resolving routine system issues independently when possible.
Analyze service trends and escalate recurring or critical issues following established escalation protocols.
Coordinate with third-party vendors when external assistance is required maintaining accountability and follow-up.
Maintain clear communication between Operations Security and Local Alarm Center Teams during incident resolution.
Manage user access and account administration including activation deactivation and password resets.
Oversee inventory and stock access to ensure compliance with company policy and proper documentation.
Perform additional duties as assigned to support overall site operations.
Qualifications & Experience
Lenel Advanced Administrator certification and programming experience required.
Milestone certification and relevant technical experience preferred.
Previous experience in a security systems service or support role with strong break/fix and troubleshooting skills.
Excellent communication and organizational skills with a commitment to superior customer service.
General understanding of IT networks computer systems and Microsoft applications.
Proven ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail follow-through and teamwork mindset.
Valid drivers license with a clean driving record.
Education
High School Diploma or equivalent required.
Industry certifications in Lenel and Milestone systems strongly preferred.
Schedule & Work Environment
100% Onsite position supporting operations on a rotational shift roster (24/7 coverage).
Must be flexible to work days nights weekends and holidays as part of the rotation.
Compensation & Benefits
Competitive salary and full benefits package
Medical Dental and Vision Insurance
Life and Disability coverage
401(k) with company match
Paid Time Off and company holidays
Tuition reimbursement and wellness programs
Opportunities for professional development and certification
This is a direct hire opportunity through Superior Skilled Trades.
If you have experience in security system support access control or physical security operations and enjoy solving problems in a dynamic environment wed love to hear from you!
INDH
Required Experience:
Senior IC
Key Skills
- IT Experience
- Splunk
- IDS
- Network security
- Military Experience
- PCI
- System Security
- Security
- Security System Experience
- Information Security
- Administrative Experience
- Epic
About Company
Staffing Agency | Superior Skilled Trades: Connecting Top-notch Skilled Labor for Construction, Industrial, and Mechanical Projects Nationwide
