Customer Support Specialist
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Job Location:
Auckland - New Zealand
Yearly Salary:
$ 77000 - 95000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About the role
Were looking for an epic Customer Support Specialist to join our Auckland HQ team. Support at Halter isnt a call centre. Its a team of problem-solvers who understand our farmers our product and how everything connects. Were the glue between customers and every part of the business - from field teams to product engineering and operations.
We work both reactively and proactively jumping in fast when somethings not right and reaching out when farmers just need a hand or some guidance. When someone gets in touch youll take ownership from start to finish listening understanding whats needed and working with teams across Halter to drive the best outcomes on farm. You show up every day ready to make a difference - for farmers their animals and your team.
This role offers the opportunity to build a deep understanding of Halters products and customers with pathways for career growth across the company.
What your day could look like
- Talking directly with farmers through chat email and phone - understanding whats happening on farm and helping them get things back on track fast.
- Troubleshooting issues and using data tools and your own judgment to solve problems that matter.
- Spotting patterns and raising insights that help us improve how Halter works for farmers and animals.
- Working closely with our field onboarding and product teams to make sure every customer experience is seamless.
- Taking ownership from start to finish - following up keeping farmers in the loop and making sure nothing slips through the cracks.
- Owning your performance metrics including response times satisfaction scores and quality of support.
- Getting out on farm - seeing Halter in action and understanding the real impact of your work.
This could be for you if
- You care deeply about creating better outcomes for farmers and their animals.
- Youre curious - you dont stop at the first answer you dig deeper to understand why.
- You bring calm to chaos and stay steady under pressure.
- You bring energy and joy to your work and you like being part of a tight team that has each others backs.
- You build strong relationships - with farmers teammates and the teams you work alongside.
- You take ownership. If something needs doing you do it.
- Youre comfortable learning complex systems and using new tools.
- Youre collaborative and enjoy working across different teams.T
The details
- Full-time rostered across 7 days
- Regular days off will be either Friday/Saturday or Sunday/Monday
- Based in our Auckland HQ
- Salary: $77000 - $95000 per annum
Why our team loves working at Halter
- Dedicate yourself to solving real-world problems alongside an epic team in a culture designed around growth.
- A genuine and shared connection to our mission to make a difference in the world.
- The pride of joining an iconic New Zealand technology company. The excitement risk and reward of a high-growth technology scale-up on the global stage.
- Our ideas are truly valued we are able to move fast and our impact is real.
- State-of-the-art dog-friendly office thats been thoughtfully designed right in the heart of Auckland city. Did we mention dogs and cows
- Healthy body healthy mind. Were partnered with Southern Cross Health Insurance to support your well-being.
- We offer 6 months of fully paid parental leave for primary caregivers 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.
- Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.
- Our time to recharge is valued were offered wellness leave and unlimited paid annual leave.
- We offer an inclusive and attractive remuneration package made up of salary benefits and an employee stock ownership plan.
- Delicious snacks and drinks are available for your daily flow.
Our Office First Approach
Theres a reason you visit your friends in person live with your family and dont do dinners over Zoom. Humans are wired for connection. We believe a world-class in-person office culture is the best way for high-performing teams.
Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth learning impact and building genuine long-lasting relationships. Strong relationships make it easier to disagree give feedback and do meaningful and aligned work. We dont like having heaps of rules or policies but this means having strong trusted relationships is critical.
Were officefirst not officeonly. This means working from the office everyday is our default setting but we flex when we need to. We have a high-trust culture so everyone is trusted to do whats best for Halter.
Our office vibe is something special its hard to describe until youre here but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth your learning and your impact is truly unlimited here and a big part of that comes from being together solving problems innovating building context and constantly learning from each other.
About Halter
At Halter were on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break No quad bikes no dogs no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. Its changing lives and transforming an industry. People join Halter to do meaningful work. By joining us youll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think out-work and out-care. Were committed to delivering real change in the world - this isnt easy and in truth we love that its hard. Were backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners DCVC Blackbird Promus Ventures Rocket Labs Peter Beck and Icehouse ventures.
Join our team
Halter is committed to promoting a diverse and inclusive workplace a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but dont necessarily tick every requirement on this job description please still get in touch and apply to Halter. Wed love to chat to see if youll be an epic fit!
If this opportunity sounds like you please apply below by sending through your cover letter explaining why youre excited about this role and working at Halter along with your CV and well be in touch!
Please also feel free to check out the careers page for more information on working at Halter and dont forget to follow us on LinkedIn & Instagram.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Manage your pasture, virtually fence and shift your cows, monitor their health and detect heats. All through solar-powered collars and an easy-to-use app. Trusted by over 1000+ farmers.
