Temporary Employee Inbound Moving Rep

Posting End Date:

Employee Type:

Bargaining Unit/Local: Unifor Local 8833 Brantford Call Centre Office
Primary Location: Brantford ON.
Rate Classification / Pay Range: Grade 4 Step 1 - $36.52
Number of Available Positions: Ten (10) Temporary Part-Time Positions. The duration of such contracts will not exceed one year.

At Enbridge we know that moving between homes is not always easy. Thats why were here to support you. Our Moving Inbound Representatives find joy in making this a smooth and pain free process.

Be a part of our enthusiastic team whose goal is to provide outstanding customer service to our customers throughout the province of Ontario. Proudly represent Enbridge at every touchpoint as we guide and assist our residential commercial and industrial customers through the moving process.

If you are an effective communicator easily adaptable work well with others and act with respect and integrity this is the position for you!

What You Will Do (Responsibilities):

• Provide excellent customer service.

• Adhere to our strong set of company values and do our best to ensure the safety of our customers and employees.

• Open close and transfer natural gas accounts for our customers.

• Update customer and account information accurately and efficiently.

• Educate customers on the benefits of electronic billing and our myaccount self-serve options.

• Promote corporate programs and initiatives.

• Follow company and business unit processes policies and procedures.

Who You Are (Qualifications):

• Minimum high school education with 4 years of customer service experience.

• Excellent verbal and written skills.

• Strong computer skills required with proficiency using Microsofts Office Suite of products (Outlook Word Excel).

• Accurate keyboard/data entry skills with a minimum of 40 wpm.

• Ability to work in a fast-paced team environment under direct and indirect supervision.

• Strong work ethic and positive team attitude.

The following would be an asset:

• Previous experience in a call center environment.

• University degree/Post-secondary education equivalent.

Comments:

• 20 40hours per week or as needed based on operational will be an Office Based position.

Mandatory Testing:

• Call Center Customer Service Survey

• Call Center Inbound Sales Skills

• Cell Center Listening Skills audio

• Typing General

NOTE: As this position is within the Local Bargaining Unit identified above please note that members will be given first consideration.

At Enbridge we are dedicated to our core value of are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals without regard to age race color national or ethnic origin religion sex sexual orientation gender identity or expression marital status family status veteran status Indigenous status disability or any other reason protected by federal state or local with disabilities can request accessible formats communication supports or other accessibility assistance by contacting .

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening including a criminal records check.

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