This role is in support of Cencoras global logistics and storage services marketed through our World Courier business.

Position Summary

We are seeking a detail-oriented and motivated Quality Assurance Supervisor to join our team in Wilmington MA. Reporting to the Regional Quality Manager and covering our Boston and Canada offices this role is critical in implementing and maintaining quality assurance standards. The successful candidate will be responsible for investigating and resolving deviations ensuring compliance with regulatory requirements and driving continuous improvement in operational processes.

Principal Responsibilities

• Lead and participate in the investigation of deviations and non-conformances to ensure timely and accurate resolution.

• Prepare thorough and detailed investigation reports and upload them into the required systems.

• Identify recurring deviations or non-conformances and escalate them to management as necessary.

• Support Corrective and Preventive Actions (CAPA) and Customer Complaints programs ensuring actions are appropriate implemented effectively and achieve intended results.

• Conduct quality reviews of self-inspections and operational processes to identify areas for improvement.

• Collaborate with cross-functional teams to understand and address quality issues including errors in shipment handling documentation practices and procedural adherence.

• Ensure compliance with corporate and regulatory quality standards including ISO 9001 and other applicable regulations.

• Perform quality reviews and provide feedback to ensure operational processes meet required standards.

• Other duties as assigned.

Knowledge Skills & Experience

• Strong experience in root cause analysis and CAPA investigation writing.

• Familiarity with quality management systems such as TrackWise or MasterControl is a plus.

• Understanding of Quality Management processes (e.g. ISO 9001) and regulatory requirements (e.g. FDA airline regulations).

• Proven ability to collaborate and interact effectively with colleagues and stakeholders.

• Excellent interpersonal and communication skills including the ability to handle challenging conversations.

• Strong organizational skills and attention to detail.

• Experience in process analysis and quality assurance within a regulated environment.

Essential Requirements

• Diploma or Bachelors Degree or an equivalent combination of education and experience.

• Minimum of 3 years of experience in operations quality assurance or customer service within a regulated environment.

• Proficiency in CAPA investigation writing and root cause analysis.

• Fluency in English with strong written and verbal communication skills.

• Ability to work independently and take initiative in identifying and resolving quality issues.

• Willingness to travel within the US and Canada as required.

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit time