Senior Manager, Distribution Training & Competency
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Were seeking a dynamic and experienced professional to lead our Training & Competency (T&C) team stepping into a pivotal role that shapes the future of sales advisory and compliance within our distribution network. This role oversees two critical functionsSales Advisory Competency and Monitoring & Surveillanceensuring our sales force is empowered with the right tools training and oversight to deliver exceptional compliant advice. Youll play a key role in driving process enhancements coaching representatives and strengthening our monitoring frameworks. This is a unique opportunity to gain deep exposure to strategic risk management cross-functional collaboration and leadership developmentwhile making a tangible impact on business performance and professional growth.
Position Responsibilities
Sales Advisory Process
Ensure the Sales Advisory System is continuously updated and enhanced to improve user experience and meet regulatory requirements.
Implement and maintain the Sales Advisory Process across all product lines ensuring timely communication to representatives.
Develop and deliver training materials aligned with sales advisory processes and m360 platform enhancements.
Coach representatives on the effective use of the sales advisory process and m360 tools.
Collaborate with Distribution Compliance to identify agency leaders and representatives with adverse BSC findings and support their improvement.
Partner with Distribution L1B to design and deliver training content that enhances distributor sales competency.
Monitoring & Surveillance
Plan and execute Supervisory Reviews in accordance with the T&C Manual.
Conduct regular audits and reviews of distribution channels to identify non-compliance or risk exposure and follow up with appropriate corrective actions.
Perform close monitoring of representatives with adverse records or compliance concerns including those with market misconduct or disciplinary actions.
Collaborate with Distribution Compliance and Distribution Risk (L1B) to analyze BSC and Market Conduct trends and update training materials accordingly.
Team Management & Development
Lead coach and develop the T&C team to ensure high performance and engagement.
Foster a culture of collaboration accountability and continuous improvement within the team.
Required Qualifications
Minimum 8 years of experience in the financial services industry with at least 3 years in a leadership or supervisory capacity.
Demonstrated experience in training compliance or sales advisory within insurance or financial advisory sectors.
Relevant certifications such as CMFAS (e.g. M5 M9 M9A HI) and ACTA/ACLP are required.
Preferred Qualifications
In-depth knowledge of MAS regulations and the Financial Advisers Act.
Experience in developing and implementing competency and training frameworks.
Strong analytical skills with the ability to interpret data and drive actionable insights.
Excellent communication and stakeholder management skills.
Proven ability to lead and inspire high-performing teams in a dynamic environment.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Senior Manager
Key Skills
- AS400
- Lean
- Management Experience
- Maximo
- Warehouse Management
- Warehouse Experience
- Warehouse Distribution Experience
- Warehouse Management System
- Copywriting
- Leadership Experience
- Supervising Experience
- Logistics
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
