Service Administrator

Lower Hutt - New Zealand

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Introduction

About TBI Health

TBI Health was created with a simple idea: to help people with pain illness or injury. TBI Health has come a long way since it began its journey in 2001 from 2016 we partnered with Southern Cross & together we are passionate about ensuring our clients get the right help at the right time to get them back on track & living meaningful lives.

We are known to offer an attractive work environment to support staff wellbeing and growth. Our current focus is to continue our work on introducing new services for our staff to become involved in and ultimately help enhance their careers.

It is also important to TBI Health to continue having an equity-focused workplace culture where staff feel supported enriched & valued. As a NZ-owned company we position ourselves as a Te Tiriti partner and have an ongoing commitment to health equity for Māori. Join us on this transformational journey of delivering tailored and quality healthcare service that meets the needs of our diverse Aotearoa.

Description

About the Mahi (Role)

Are you a proactive organised team player who thrives on keeping things running efficiently

We are on the lookout for an enthusiastic Service Administrator to join our nationwide Service Administration team.

This is a permanent full-time position (Monday to Friday) based in Lower Hutt or New Plymouth. You will be expected to work on-site in the clinic with the opportunity to work one day from home per week after successfully completing three months in the role.

As a key part of TBI Healths operations you will provide essential administrative and operational support across our services. We might be a small team but were involved in a bit of everything no two days are ever the same and theres always something new to learn!

Key tasks will involve:

Coordinating and scheduling appointments for new and existing clients
Sending registration consent and outcome measure forms
Completing risk assessment forms for community visits
Booking GP medical certificates
Following up with ACC and other funders on queries or outstanding tasks
Responding to inquiries from clients and referrers quickly and accurately
Reviewing and completing invoicing tasks

If you are someone who thrives on variety enjoys helping others and takes pride in keeping things on track we would love to hear from you!

Skills And Experiences

About You

You will be a motivated and enthusiastic administrator who is organised and keeps things running smoothly.

This role would suit someone looking to take the next step in their health administration career and develop their skills within a supportive and dynamic organisation.

To be successful in this role you will have:

A strong work ethic and a proactive approach to getting things done
Excellent communication skills both with colleagues and clients
Empathy and understanding when supporting clients
A collaborative team-oriented mindset
Strong organisational time-management and problem-solving skills
Previous experience working in a healthcare environment in an administrative capacity (beneficial)
Experience with Gensolve or ACC contracts/processes (an advantage)
A genuine interest in rehabilitation and helping people achieve their goals

Benefits of Joining TBI Health

At TBI Health we value your passion and commitment to supporting our clients and our mission. As part of our team you will enjoy:

Subsidised health insurance with Southern Cross
Birthday leave
Annual Wellness allowance
Access to EAP Sessions
Comprehensive training and orientation
Working with an experienced and supportive team of administrators and providers
Training sessions throughout the year on incorporating Māori tikanga appropriately in your role
Opportunity to work for a New Zealand-owned company

How to Apply

Applications close: 13th November 2025

Submit your application online with a cover letter. Email applications will not be considered. All applications are treated confidentially.

If you would like more information about the role pleasecontact Alisha Kingi -

We welcome candidates from diverse backgrounds. If successful well contact you to arrange an interview and discuss any support you may need.

Applications may be reviewed and interviews scheduled before the closing date so early applications are encouraged.

Required Experience:

Unclear Seniority

IntroductionAbout TBI HealthTBI Health was created with a simple idea: to help people with pain illness or injury. TBI Health has come a long way since it began its journey in 2001 from 2016 we partnered with Southern Cross & together we are passionate about ensuring our clients get the right help a...