Technical Support Lead
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Job Location:
Monthly Salary:
Posted on:
27 days ago
Vacancies:
1 Vacancy
Job Summary
Do you want a job with a purpose
And do you want to make healthcare safer better and more reliable
Join our Team!
Join us as our Technical Support Specialist at Dedalus one of the Worlds leading healthcare technology companies in Sweden Stockholm to do the best work of your career and make a profound impact in providing better care for a healthier planet.
What youll achieve
As Technical Support Specialist at Dedalus Sweden you will ensure the reliability performance and user satisfaction of clinical applications and infrastructure across hospitals and care facilities are maintained. You will join a team of support specialists collaborate with clinical stakeholders and drive continuous improvement in service delivery making a profound impact throughout the healthcare sector.
You will:
- Ensure timely resolution of incidents and service requests with a strong focus on patient safety data integrity and system uptime.
- Act as the escalation point for complex technical issues coordinating with vendors (ISP(internet service provider) within system Navigation system provider) IT teams and clinical departments.
- Collaborate with R&D implementation infrastructure and cybersecurity teams to ensure seamless integration and secure operations.
- Hold a leading role in a team providing technical support for healthcare applications including EHR/EMR systems both at the hospital and in mobile pre-hospital settings
- Monitor and report on support KPIs SLAs and compliance with healthcare regulations
- Develop and maintain support documentation SOPs and training materials tailored to clinical users.
- Participate in change management and risk assessments for system updates and deployments.
- Stay informed on healthcare IT trends regulatory changes and emerging technologies.
Take the next step towards your dream career
At Dedalus Life flows through our software. Every day we do something special by helping caregivers and health professionals deliver better care to their served communities. Take the next step in your career that will make a profound impact. Heres what youll need to succeed:
Essential Requirements
- 3 5 years of relevant experience in technical support or IT service delivery preferably in a healthcare or regulated environment.
- Strong understanding of clinical workflows and healthcare IT systems.
- Excellent troubleshooting skills across software hardware and network layers.
- Experience with ITSM tools (e.g. ServiceNow Jira) and remote support platforms.
- Strong communication and leadership skills with a customer-centric and safety-first mindset.
- Fluent in Swedish language.
- Work Mode Hybrid: 3 Days Work from Office- 2 Days Work from Home
Desirable Requirements
- Bachelors degree in IT Health Informatics or related field
- Familiarity with healthcare data standards (e.g. HL7 DICOM) and compliance frameworks.
- Certifications in ITIL or healthcare IT
- Fluent in English and other European languages
We are Dedalus come join us
Dedalus is committed to providing an engaging rewarding work experience that reflects the passion our employees bring to our mission of helping clinicians and nurses deliver better care to their served communities.
Our company fosters a culture where employees are encouraged to learn and innovate and to enable and enhance clinical co-operation and processes while making a meaningful difference for millions of people around the world. Each person is the end point and the starting point of the Groups activities and the ultimate beneficiary. For this reason we are so proud of doing our very special jobs each day.
Our company is enriched by a diverse population of 7600 people in more than 40 countries that work together to innovate and drive better healthcare options for millions of patients around the world. We are the people of Dedalus.
Application closing date: 30th November 2025
At Dedalus innovation starts with inclusion. As a company driven by our Core Values we know diversity and inclusion are key enablers for us to succeed and grow. Our international footprint connects people from across the globe and we are committed to celebrating diverse backgrounds skills experiences and creating an environment that reflects the many communities we reach. Pursuing Diversity and Inclusion is one of our Core Values and a part of our Dedalus DNA which drives us to build a respectful diverse and inclusive environment by recognising the unique needs perspectives and potential of all members of our community. Dedalus is proud to promote diversity inclusion equity and equality and is committed to creating a safe and inclusive culture where we celebrate diversity in all forms and empower everyone to be the best they can be.
Our diversity & inclusion commitment Dedalus Global
Life Flows Through Our Software
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
amPHI’s klinisk drevne, skalerbare, pålidelige og robuste suite af konfigurerbare moduler understøtter hele spektret af behandling, fra opkald til overførsel til hospitalet, med mulighed for at planlægge og administrere ressourcer og adgang til kraftfulde datamining- muligheder. ... View more
