Job Description Summary

Job Description

Roles and Responsibilities

• Customer Relationship Management: Serve as the primary technical point of contact for assigned utility accounts building deep and trusted relationships with customer technical teams project managers and stakeholders. Provides account management for Premier Support and escalated accounts. Has primary ownership to develop and drive action plans to accelerate issue resolution maintain customer communication and advocate for the customer to ensure successful implementation and operation of GE Vernova grid software solutions. Experience managing enterprise customers in Energy Management Systems (EMS) required.
• Technical Leadership: Provide strategic and tactical technical guidance to help customers maximize product value plan for scalability and adopt best practices. Deliver high value support to execute contractual requirements.
• Issue Prioritization & Escalation: Proactively triage track and prioritize customer issues based on business impact and urgency. Act as the customer advocate within internal teams to ensure timely resolution. Provide issue resolution to complex cases where deep technical expertise is required.
• Technical Road mapping: Collaborate with customers to align product capabilities with their business goals identifying integration opportunities and upcoming needs.
• Cross-functional Collaboration: Work closely with engineering services product and sales teams to ensure a coordinated response to customer needs and feedback.
• Reporting & Communication: Regularly provide account health updates root cause analysis of major incidents and progress on open items.
• Continuous Improvement: Identify trends and recurring issues recommending systemic solutions or product enhancements.

Required Qualifications

• Masters degree from an accredited university or college (or a high school diploma / GED with at least 8 years of experience in Job Family Group(s)/Function(s)).
• 8 years of experience managing customer relationships and case management

Additional Qualifications

• Proven track record of problem analysis identification and resolution
• Ability to work independently with passionate productivity
• Ability to learn and interpret customer issues
• Strong troubleshooting & debugging skills
• Excellent communication skills (verbal and written)
• MS office applications (Word PowerPoint Excel) and MS Outlook competency
• Occasional travel may be required

Desired Characteristics

• Strong oral and written communication skills.
• Reliance (Formerly known as XA/21) experience
• MS Computer Systems Information Technology or Electrical Engineering
• Ability to develop and execute priorities
• Bring balance of broad perspective and specialized skills to resolve functional issues
• Ability to analyze technical processes
• Ability to make quick decisions to adapt to any situation
• Quality awareness and ability to identify future failures defects and problems
• Structured work methods and analytical skills
• Strong oral written and presentation communication skills
• Strong interpersonal and leadership skills

Additional Information

The base pay range for this position is 122400.00 - 153000.00. The specific pay offered may be influenced by a variety of factors including the candidates experience education and skill set. This position is also eligible for a 20% Variable Incentive Bonus. This posting is expected to close on October 31 2025.

*The Company pays a geographic differential of 110% 120% or 130% of salary in certain areas.

Healthcare benefits include medical dental vision and prescription drug coverage; access to a Health Coach a 24/7 nurse-based resource; and access to the Employee Assistance Program providing 24/7 confidential assessment counseling and referral services. Retirement benefits include the GE Retirement Savings Plan a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance adoption assistance paid parental leave disability insurance life insurance and paid time-off for vacation or illness.

General Electric Company Ropcor Inc. their successors and in some cases their affiliates each sponsor certain employee benefit plans or programs (i.e. is a Sponsor). Each Sponsor reserves the right to terminate amend suspend replace or modify its benefit plans and programs at any time and for any reason in its sole discretion. No individual has a vested right to any benefit under a Sponsors welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information