Technical Delivery Manager

Here at Appian our values of Intensity and Excellence define who we are. We set high standards and live up to them ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment holding ourselves and each other accountable to achieve the best results. When you join Appian youll be part of a passionate team dedicated to accomplishing hard things together.

Location: Chennai India Work Model: In-office (5 days per week)

Appians Performance Engineering Center is a globally integrated capability-focused consulting hub built around specialized Performance Engineering and Reliability Engineering capabilities. Our mission is to ensure that Appian customer applications are built right functionally correct resilient scalable and performant under real-world conditions.

Why join Appian as a Technical Delivery Manager Unlike traditional management roles weighed down by administrative HR tasks and resource scheduling this position is a pure technical leadership and mentorship role. Based fully in our Chennai office you will be the ultimate day-to-day anchor for the development and delivery of global Performance Engineering and Performance Reliability capabilities. You will be coaching consultants side-by-side building global IP and holding the quality standard for every deliverable that leaves the team. If you are passionate about engineering excellence knowledge creation and developing consultants to their peak potential this is the perfect stage for your expertise.

• Deliver and Demonstrate Excellence: Remain a hands-on billable contributor to Performance Engineering and Reliability capabilities. Execute engagements and modeling what great looks like in practice. Your technical credibility is the foundation of your coaching effectiveness.
• Build and Steward Methodology and IP: Create maintain and continuously improve the frameworks playbooks tooling accelerators and standards that define how your service is delivered. Organize and document knowledge so the capability can scale beyond any single individual.

Ensure Delivery Quality: Review deliverables set quality benchmarks and maintain premium consulting standards across all engagements. Identify delivery risks early and surface them to the global leadership. Ensure process discipline is maintained across every engagement your team touches.

• Coach Mentor and Onboard Consultants: Guide team members through difficult technical problems in real time. Lead onboarding so new consultants reach full productivity quickly. Build and lead training sessions develop learning collateral and support each consultants long-term career growth through on-the-job coaching.
• Drive Tooling Mastery and Innovation: Ensure the team deeply understands and effectively uses service-enabling tools (e.g. Grafana Python SQL query analysis Locust Jupyter Notebooks AI). Identify gaps propose enhancements and collaborate with leadership to evolve
• Connect Globally and Foster Knowledge Sharing: Work closely with Global leaders and peers to ensure consistent delivery and cross-pollination of innovation. Lead or actively participate in communities of practice share learnings broadly and represent Chennais capability expertise on the global stage.
• Support Talent Development and Hiring: Help define hiring profiles for the capability participate in interviews and provide performance input for consultants within your service line. Shape what great looks like at every level of the team
• Drive Tooling Proficiency: Ensure the team effectively utilizes service-enabling tools identifying and flagging gaps or improvement opportunities back to leadership.

You will possess deep expertise in Performance Engineering and Performance Reliability. If you are not already you will become a recognized expert in how Appian behaves under load at scale and under failure conditions. That means going beyond tooling: you will learn Appians architecture process engine data fabric and performance characteristics from the ground up.

• Education: Bachelors degree in Computer Science Information Technology or a related technical field.
• Experience: Minimum of 10 years of experience leading technical delivery teams within an enterprise software or consulting environment.
• Capability Depth: Deep demonstrable expertise in at least one of Chennais core engineering disciplines: Performance Engineering Reliability Engineering Development Standards Engineering Data Quality Engineering.
• Craft and Quality Ownership: Proven track record of building or maturing a technical methodology including the creation of reusable assets documented practices and quality standards used by a broader team.
• Mentorship and Coaching: Demonstrated ability to coach and develop engineers of varying experience levels including less-experienced staff to produce high-quality consistent outputs in a leveraged delivery model.
• Technical Oversight: Strong background in technical coaching code reviews and quality assurance for enterprise-scale applications.

• Experience contributing to the design or improvement of an as-a-service delivery model including standardized tooling methodology documentation or repeatable engagement frameworks.
• Experience collaborating with globally distributed stakeholders in a matrixed organization.
• Familiarity with AI-augmented engineering practices or experience integrating automation and AI tooling into a technical service delivery workflow.

Tools and Resources

• Training and Development: During onboarding we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities including our leadership program tailored for new and aspiring managers a comprehensive library of specialized department training through Appian University skills based training and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: Well immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social educational and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health wellbeing and financial future. Benefits may include health coverage Employee Assistance Program (EAP) with free mental health support life and disability insurance an Employee Stock Purchase Program (ESPP) a retirement/pension plan wellness dollars tuition reimbursement family-forming benefits and more. Benefits vary by countryplease ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. Weve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information visit . Nasdaq: APPN

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Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal state or local law.

Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process please contact us by email at. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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