What You Will Be Doing:
- Communicate with customers via phone chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction representing a major brand
- Provide and maintain strong professional relationships with all partners and show empathy at all times
- Work towards reaching targets as set out by client statement of work as well as internal targets
Job Requirements:
- Excellent writing and verbal communication skills in German
- Intermediate level of English
- Strong attention to detail.
- Good technical troubleshooting and problem-solving skills.
- Ability to handle unexpected changes and customer concerns with professionalism.
- Experience in customer support or technical support roles will be appreciated.
What We Offer:
- Competitive monthly salary 2 extra salaries per year.
- Full training by certified instructors on products and customer service techniques.
- Professional growth and development opportunities.
- Special events community involvement and social responsibility initiatives.
What You Will Be Doing:Communicate with customers via phone chat & e-mailTrack and follow cases to ensure they closed in an efficient and timely mannerMaintain high customer satisfaction representing a major brandProvide and maintain strong professional relationships with all partners and show empat...
What You Will Be Doing:
- Communicate with customers via phone chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction representing a major brand
- Provide and maintain strong professional relationships with all partners and show empathy at all times
- Work towards reaching targets as set out by client statement of work as well as internal targets
Job Requirements:
- Excellent writing and verbal communication skills in German
- Intermediate level of English
- Strong attention to detail.
- Good technical troubleshooting and problem-solving skills.
- Ability to handle unexpected changes and customer concerns with professionalism.
- Experience in customer support or technical support roles will be appreciated.
What We Offer:
- Competitive monthly salary 2 extra salaries per year.
- Full training by certified instructors on products and customer service techniques.
- Professional growth and development opportunities.
- Special events community involvement and social responsibility initiatives.
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