Working Student IT Support (wmd)

About the role

Are you passionate about technology and eager to turn your knowledge into real impact Join our team as a Working Student in IT Support (w/m/d) and gain hands-on experience while continuing your studies.

In this role youll be part of a supportive and dynamic IT team that values curiosity collaboration and a service-first mindset. Youll help our employees stay productive by solving hardware software and network challenges always with a customer-oriented and solution-driven approach.

What youll do

• provide first-line technical support to employees via email or in-person addressing hardware software and network-related issues
• troubleshoot and resolve IT problems including desktop/laptop issues printer malfunctions software installation and configuration problems
• assist in the setup configuration and maintenance of desktops laptops mobile devices and peripherals.
• ensure timely and accurate documentation of all support activities including issue resolution escalation procedures and knowledge base articles
• collaborate with the IT team to test and deploy software updates and security configurations.
• conduct hardware and software inventory management including asset tagging tracking and maintenance
• collaborate with IT team members on projects and initiatives to improve IT infrastructure systems and processes

What Everphone offers you

Your everyday space elevated with Everphone

• Adjustable desks
• A laptop of your choice
• Ergonomic chairs
• A dog-friendly office

Flexible workplace work where you work best

• A hybrid work model
• Our workation policy (work from abroad 1 month per year)

Your well-being:

• Mental health support through Voiio
• (Subsidized Urban Sports Club memberships)
• Annual flu shots and eye tests
• 20 days of paid vacation yearly
• A company pension plan to support you create your retirement plan
• Extras vouchers through Circula up to 50 to use for grocery shopping drugstores hardware stores gas stations and much more
• A 348 yearly subsidy for public transportation in Germany
• And of course we provide healthy snacks good coffee and fresh soft drinks

Community & connection

• Weekly company lunches and breakfasts events
• casual Friday drinks
• Summer- and Winterparty
• Employee Resource Groups

Learning is part of the job

• Everphone Academy
• Our EverLearn platform - lets learn from each other
• Language classes paid by us (German and English)
• Internal learning sessions and workshops

What youll need

• You are currently enrolled in a university program (Bachelors or Masters) in Information Technology Computer Science or a related field with at least two semesters remaining.
• Strong learning ability and high motivation to quickly understand and adapt to new technical topics.
• Ideally you already have some first experience in IT support through internships student jobs or personal projects.
• Solid understanding of computer hardware operating systems and common software applications.
• Good knowledge and understanding of networking concepts protocols and troubleshooting techniques.
• Proficiency in Microsoft Windows and Microsoft Office Suite (Word Excel Outlook PowerPoint).
• Very good communication skills able to explain complex technical information clearly and patiently to non-technical employees.
• A strong service mindset with a focus on providing helpful reliable and solution-oriented support.
• Working style: proactive structured and organized with the ability to handle and prioritize multiple requests simultaneously when needed.
• Fluency in English (written and spoken) and proficiency in German is a big plus