Computer SupportSenior Analyst
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Job Location:
Monthly Salary:
Posted on:
28 days ago
Vacancies:
1 Vacancy
Job Summary
Title: Computer Support/Senior Analyst
LOCATION: Tulsa OK
W2 Contract
ESSENTIAL TASKS:
Evaluates studies plans and recommends software applications and hardware systems for microcomputer user needs
Works with users to troubleshoot and solve problems in hardware systems or software packages
Installs maintains upgrades and backs up computers and network
Programs computers
Contacts technical support personnel and vendors for purchasing concerns technical information maintenance and repair service needs
Writes user procedures application documentation and sets up data security systems
Trains users on personal computers host terminals and a wide variety of end user programs
Writes program revisions or program enhancements to accomplish data collection retrieval analysis and informational goals
Performs network administrator tasks including database backup maintenance and related user training
Provides system reports statistical reports requisitions purchase orders and other written information
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential tasks.
QUALIFICATIONS:
Training and Experience: Graduation from an accredited college or university with an associates degree or sixty (60) college hours in computer science or other related fields; and two (2) years of microcomputer system end user support experience; or a bachelors degree in computer science or other related fields; or an equivalent combination of training and experience per Personnel Policies and Procedures Section 128. Refer to the Computer Support Progression Criterion Document for additional requirements.
Knowledge Abilities and Skills: Considerable knowledge of data processing equipment LANS operating systems and software applications; considerable knowledge of the methods and techniques used in programming and troubleshooting micro-computer systems; and good knowledge of host terminal systems and user training techniques. Ability to write procedural specifications program documentation and train users; ability to solve system and programming problems; and the ability to courteously and tactfully communicate with fellow workers supervisors other members of the organization and the public in giving and receiving information.
Physical Requirements: Physical requirements include arm and hand dexterity enough to use a keyboard and telephone; frequent lifting and carrying up to 20 pounds with occasional lifting and carrying up to 50 pounds; occasional pushing and pulling up to 60 pounds; may be subject to walking standing sitting reaching balancing bending kneeling crawling handling feeling climbing and smelling; vision speech and hearing sufficient to perform the essential tasks.
Licenses and Certificates: Possession of a valid Oklahoma Class D Operators License.
WORKING ENVIRONMENT: Working environment is primarily indoors in an office setting.
Evaluates studies plans and recommends software applications and hardware systems for microcomputer user needs
Works with users to troubleshoot and solve problems in hardware systems or software packages
Installs maintains upgrades and backs up computers and network
Programs computers
Contacts technical support personnel and vendors for purchasing concerns technical information maintenance and repair service needs
Writes user procedures application documentation and sets up data security systems
Trains users on personal computers host terminals and a wide variety of end user programs
Writes program revisions or program enhancements to accomplish data collection retrieval analysis and informational goals
Performs network administrator tasks including database backup maintenance and related user training
Provides system reports statistical reports requisitions purchase orders and other written information
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential tasks.
QUALIFICATIONS:
Training and Experience: Graduation from an accredited college or university with an associates degree or sixty (60) college hours in computer science or other related fields; and two (2) years of microcomputer system end user support experience; or a bachelors degree in computer science or other related fields; or an equivalent combination of training and experience per Personnel Policies and Procedures Section 128. Refer to the Computer Support Progression Criterion Document for additional requirements.
Knowledge Abilities and Skills: Considerable knowledge of data processing equipment LANS operating systems and software applications; considerable knowledge of the methods and techniques used in programming and troubleshooting micro-computer systems; and good knowledge of host terminal systems and user training techniques. Ability to write procedural specifications program documentation and train users; ability to solve system and programming problems; and the ability to courteously and tactfully communicate with fellow workers supervisors other members of the organization and the public in giving and receiving information.
Physical Requirements: Physical requirements include arm and hand dexterity enough to use a keyboard and telephone; frequent lifting and carrying up to 20 pounds with occasional lifting and carrying up to 50 pounds; occasional pushing and pulling up to 60 pounds; may be subject to walking standing sitting reaching balancing bending kneeling crawling handling feeling climbing and smelling; vision speech and hearing sufficient to perform the essential tasks.
Licenses and Certificates: Possession of a valid Oklahoma Class D Operators License.
WORKING ENVIRONMENT: Working environment is primarily indoors in an office setting.
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
