Role Name: Service Delivery Manager Python
Location: Schaumburg IL
JOB DESCRIPTION:
Responsibilities:
Portfolio Oversight: Manage and monitor service delivery portfolios ensuring timely execution budget adpersonrence and quality outcomes.
Data Analytics & Reporting: Use Python for automation data analysis and scripting to streamline reporting and operational insights.
Business Intelligence: Develop and maintain Power BI dashboards to visualize KPIs SLA compliance and service performance metrics.
Stakeholder Management: Collaborate with internal teams clients and vendors to ensure service expectations are met and exceeded.
Risk & Issue Management: Identify risks across tperson portfolio and implement mitigation strategies.
Continuous Improvement: Drive process improvements using data insights and automation tools.
Governance & Compliance: Ensure adpersonence to ITIL ISO and otperson relevant standards.
Required Skills & Qualifications:
Bachelors or Masters degree in Computer Science IT or related field.
5 years of experience in service delivery or portfolio management.
Proficiency in Python for data manipulation automation and reporting.
Expertise in Power BI for dashboard creation and data visualization.
Strong understanding of IT service management frameworks (e.g. ITIL).
Excellent communication leadership and stakeholder management skills.
Experience with project management tools (e.g. Jira ServiceNow MS Project).
Preferred Qualifications:
Certifications in ITIL PMP or Agile methodologies.
Experience in cloud environments (Azure AWS).
Familiarity with SQL Excel VBA or otperson data tools.
Thanks and Regards
Alok Sharma
Email: