DEBT COLLECTORS
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
1. Account Management: Identify prioritize and manage a portfolio of high-delinquency accounts.
2. Contact and Negotiation: Initiate contact with debtors via phone email and mail to secure payments and negotiate favourable payment terms or settlements.
3. Legal Compliance: Maintain up-to-date knowledge of all relevant federal state and local debt collection laws and regulations to ensure all actions are compliant.
4. Debtor Research: Investigate the financial circumstances of delinquent debtors to understand their ability to pay and identify any potential obstacles to repayment.
5. Record Keeping: Maintain detailed and accurate records of all communications and actions taken on each account often using company software and databases.
6. Escalation: Coordinate with internal legal departments or external agencies to initiate legal recourse for accounts where other collection efforts have failed.
7. Problem Solving: Resolve customer complaints and discrepancies related to accounts.
8. Reporting: Provide regular updates on collection activities and account statuses to management.
Qualifications and Skills
1. Minimum Qualification: Relevant National Diploma / Advanced Certificate (NQF 6) in Finance/ Law/ Accounting.
2. Experience: 2-3 years Debt Collection experience on complex debt cases and proven track record in debt collection especially with delinquent or hard-to-collect accounts.
3. Legal Knowledge: In-depth understanding of debt collection laws and regulations (e.g. Conduct of Council for Debt Collectors).
4. Negotiation: Excellent negotiation and conflict resolution skills to secure payments and payment plans.
5. Communication: Strong verbal and written communication skills for professional interaction with debtors and internal teams.
6. Analytical Skills: Ability to analyse financial data to make informed decisions and resolve account discrepancies.
7. Organizational Skills: Exceptional organizational skills time management and the ability to prioritize tasks effectively.
8. Tech Proficiency: Skill in using collections software CRM systems and standard office applications.
Key Skills
- Economics
- Financial Services
- Exploration
- Animation
- Email Marketing
- AC Maintenance
