Business and Customer Support Officer (Internal Only)

• Play a critical role in business transformation delivering exceptional customer service
• Fixed Term 14-hrs per week (Monday & Friday) until June 2026
• Position starting January 2026

As a member of our team you wont just work for the city; youll co-create it.

Here your ideas and efforts directly shape the places where you and your community live work and play.

Through your work youll have a behind the scenes pass to Newcastles evolution as you shape our future as a liveable inclusive city.

City of Newcastle (CN) is seeking a customer-focused and solutions-driven Business and Customer Support Officer to support Waste Services in a fixed term part-time capacity as the team continues their business transformation journey taking a systemic approach to deliver better customer and business outcomes.

As a Business and Customer Support Officer youll join a high-performance team focused on delivering exceptional customer service by connecting customer requests to seamless operational delivery. Projecting a positive image of CN youll be the first point of contact for customer enquiries transactions and requests via telephone email / digital and face-to-face referring enquiries through to specialist staff as necessary.

Other key responsibilities include assisting members of the public with site visits to Summerhill Waste Management Centre performing cashier/weighbridge functions and assisting with corporate information software applications (such as ECM CRM OneCouncil & Weighbridge).

Find out more about your new career by viewing the position descriptionhere.

We champion inclusion so that everyone is valued and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles backgrounds experiences and perspectives are valued encouraged and respected.

People with diverse lived experiences (including but not limited to Aboriginal and Torres Strait Islander Australians people with diverse gender identities and sexualities people from different cultural racial ethnic religious and linguistic backgrounds people with disability carers and veterans) are encouraged to apply.

Application Closing Date:Sunday 19 October 2025

Remuneration: $30285.08 12% Superannuation per annum for a 14-hour week

Contact:Brittney Casey - Business and Customer Support Coordinator -

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements please contact for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

We encourage internal employees to inform their current managers if this opportunity is of interest before submitting a formal application.

Internal recruitment and staff movements incur a four (4) week notice period. Please contact the Talent Acquisition Team if you require further information.