Intermediate Support Engineer

Cape Town - South Africa

Monthly Salary: Not Disclosed

Experience Required: 4-5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Purpose of the Role:

The Mid-Level Support Engineer is responsible for providing technical support troubleshooting and maintenance for client and internal systems. This role ensures moderate-level issues are resolved efficiently assists with system installations and updates and contributes to overall IT operations.

Key Responsibilities:

Troubleshoot and resolve moderate hardware software and network issues.
Install configure and maintain hardware and software components.
Monitor system performance ensuring backups and system integrity are maintained.
Assist in patch management system updates and routine maintenance tasks.
Document issues resolutions and standard operating procedures.
Collaborate with senior engineers and IT teams to address complex problems.
Maintain awareness of current technologies and best practices in IT support.

Requirements

Minimum Requirements:

NQF Level 6 qualification or a Degree in Information Communication Technology (ICT) or related field including Information Systems.
Relevant certifications such as Microsoft Oracle or AWS are highly desirable.
Minimum of 3 years experience in a Support Engineer role preferably in an enterprise or client-facing environment.

Required Skills:

Technical support server support network support troubleshooting diagnostics software installation software updates it support

Purpose of the Role:The Mid-Level Support Engineer is responsible for providing technical support troubleshooting and maintenance for client and internal systems. This role ensures moderate-level issues are resolved efficiently assists with system installations and updates and contributes to overall...