Project Manager 0408-2010

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 16-10-2025

Vacancies: 1 Vacancy

Job Summary

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name email and telephone contact information.

Description

Background Information

Ontario Healths Customer Experience Division within Digital Excellence in Health (DxH) is committed to designing human-centered digital healthcare tools that prioritize the needs of providers and patients ensuring healthcare delivery in Ontario is accessible safe and equitable.
To support this vision the Voice of Customer (VoC) program enables continuous feedback and data-driven improvements across Ontario Healths digital tools and services. By capturing provider and patient insights the VoC program ensures that digital solutions align with real-world needs driving adoption and enhancing the overall healthcare experience.
To support this initiative we are seeking a Senior Project Manager who will oversee the engagement with the consultancy and the VoC program ensuring effective implementation coordination and alignment with organizational goals. and nbsp;

Must haves:

Strong Project Management Expertise Proven experience in Agile project management including goal setting risk and issue management scope definition partner engagement planning and quality assurance.
Vendor and amp; Consultancy Management 7 to 10 years of progressive project management experience with a demonstrated ability to manage external vendors and consultancy engagements ensuring alignment with strategic goals and contract compliance.
Excellent Communication Presentation and amp; Stakeholder Engagement Exceptional verbal and written communication skills with the ability to build trust and foster strong relationships across internal teams external partners and senior leadership. Skilled in developing and delivering clear compelling presentations using tools such as Microsoft PowerPoint to communicate project status strategy and recommendations.
Time and amp; Priority Management Highly organized and capable of managing competing priorities tight deadlines and multiple concurrent projects while maintaining focus on timely and high-quality delivery.
Collaboration and amp; Coordination Skilled in aligning cross-functional teams coordinating complex tasks and driving team effectiveness. Able to resolve conflicts and facilitate consensus in dynamic environments.
Strategic Thinking and amp; Business Acumen Ability to connect project outcomes to broader organizational strategy and long-term goals. Comfortable translating business needs into actionable plans and measurable results.
Change Leadership Experience leading change initiatives in complex or regulated environments with a strong understanding of change management principles and stakeholder readiness.

Responsibilities:

Manage consultancy engagement ensuring deliverables align with project objectives timelines and strategic goals.
Facilitate communication between internal teams and the consultancy providing clear expectations priorities and timely feedback.
Track consultancy performance monitoring milestones outputs contract adherence and budget compliance.
Review and validate consultancy recommendations ensuring alignment with organizational needs and facilitating effective knowledge transfer to internal teams.
Lead project execution ensuring on-time in-scope and within-budget delivery while maintaining efficiency and adherence to Agile methodologies.
Engage and collaborate with stakeholders managing expectations fostering strong relationships and ensuring alignment across departments.
Gather and refine project requirements translating them into structured schedules integrated plans and actionable deliverables.
Identify and mitigate risks and dependencies proactively resolving conflicts and escalating issues when necessary to maintain project momentum.
Monitor project progress providing decision-makers with prioritized risks mitigation strategies and solution options.
Prepare and maintain project status reports tracking milestones deliverables risks and decisions and tailoring updates for various audiences including leadership.
Manage project documentation in MS Teams and other collaboration platforms ensuring organization accessibility and version control.

Desired Skills:

Experience working in a health care setting and/or with digital health solutions
Experience managing projects related to digital health enterprise platforms or customer experience technologies/strategies
Experience working in the public sector
Experience with vendor management

Required Skills

Professional Certifications and nbsp; Project Management Professional (PMP) certification with knowledge and understanding of the Project Management Institutes (PMI) Project Management Body of Knowledge (PMBOK).
Agile Project Management and nbsp; Proven experience applying Agile project management concepts and methodologies in complex environments.
Project Management Software Proficiency and nbsp; Demonstrated proficiency in tools such as MS Project MS Teams and other relevant platforms.
Educational Background and nbsp; Undergraduate degree from a recognized institution in Health Computer Science Engineering Business or a related discipline or equivalent experience.
Health System Implementation Experience and nbsp; Experience with business implementation and deployment projects within the health system.
Customer and Stakeholder Engagement and nbsp; Experience liaising with customers and stakeholders in service-oriented roles including responding to inquiries resolving issues and managing risks.
Relationship-Building and Influence and nbsp; Strong relationship-building facilitation and influencing skills to successfully partner with internal and external stakeholders.
Issue Identification and Mitigation and nbsp; Ability to readily identify assess and mitigate project-related issues and risks.
Change Management and Process Improvement and nbsp; Experience and/or knowledge of change management workflow analysis and redesign business process integration and evaluation/quality improvement preferably in the health sector.
Presentation and amp; Reporting Skills and nbsp; Demonstrated ability to prepare and deliver executive-level presentations and reports using tools such as Microsoft PowerPoint and Excel. Skilled in visualizing complex information clearly and effectively for diverse audiences including senior leadership and cross-functional teams.
Digital Literacy and amp; Collaboration Tools and nbsp; Proficiency in project and collaboration platforms such as MS Project MS Teams Jira Confluence SharePoint and Smartsheet. Comfortable navigating digital workspaces to manage tasks share documentation and facilitate team coordination in Agile and hybrid environments.
Political Acumen and nbsp; Experience operating in highly political environments and across diverse organizational cultures.
Privacy and Legislative Knowledge and nbsp; Working knowledge of privacy policies and legislative frameworks including the Health Protection and Promotion Act (HPPA) Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) as well as associated Health Information Custodian (HIC) requirements (considered an asset).

Required Experience / Evaluation Criteria: and nbsp; and nbsp;

Project Management Expertise and nbsp; and nbsp;- and nbsp;40 points

PMP certification and nbsp; and nbsp;

Proven experience in Agile methodologies and nbsp; and nbsp;

Experience managing complex multi-stakeholder projects and nbsp; and nbsp;

Use of project management tools (MS Project Jira etc.) and nbsp;

and nbsp;

Vendor and amp; Consultancy Management and nbsp;- and nbsp;20 points

Experience managing external consultancies or vendors

Evidence of aligning consultancy deliverables with strategic goals

Experience with contract management and performance tracking

Communication Presentation and amp; Stakeholder Engagement - 20 points

Experience preparing executive-level presentations and nbsp;

Stakeholder engagement across internal/external teams

Health Sector and amp; Public Sector Experience -10 points

Reporting and amp; Documentation - 10 points

Experience preparing project status reports for leadership

Use of reporting tools (e.g. PowerPoint Excel dashboards)

Total evaluation criteria: 100 points

Deliverables

Deliverables include but are not limited to:

Project Roadmap and amp; Work Plan Develop and maintain a structured project plan outlining timelines milestones deliverables dependencies and critical paths. Ensure alignment with strategic objectives and stakeholder expectations.
Vendor/Consultancy Oversight and amp; Deliverable Tracking Manage the engagement with the selected consultancy ensuring alignment with project goals tracking key deliverables and monitoring performance against contractual obligations.
Stakeholder Coordination and amp; Engagement Plan Facilitate collaboration between internal teams product owners and external stakeholders. Develop and execute a stakeholder engagement plan to ensure consistent communication feedback loops and alignment.
Risk and amp; Issue Management Report Identify and assess project risks challenges and roadblocks. Develop mitigation strategies and contingency plans and provide regular updates to leadership and governance bodies.
Progress Reports and amp; Status Updates Prepare and deliver regular documentation and presentations on project progress key findings decisions and next steps. Tailor reporting for different audiences including executives and operational teams.
Budget and amp; Resource Management Tracking Monitor and report on project budget resource allocation and utilization. Ensure financial accountability and recommend adjustments as needed to stay within scope and budget.
Knowledge Transfer and amp; Sustainability Planning Support the transition of consultancy outputs into internal practices. Ensure documentation training and knowledge transfer activities are in place to sustain the Voice of Customer (VoC) program post-engagement.
Project Closure and amp; Evaluation Lead project close-out activities including final reporting lessons learned and evaluation of outcomes against initial objectives.

Knowledge Transfer Details:

The resource will ensure full knowledge transfer is provided to the Ontario Health team before end of engagement. Some of this might occur at the end of the engagement but will also be shared as information is obtained/consolidated. Key deliverables will be shared with team.
The resource must provide all related documentation as part of knowledge transfer protocol. Documents will be reviewed by the appropriate leads and signed off by manager/director.
The resource will work collaboratively with the Ontario Health team throughout the assignment and ensure key deliverables milestones and documentation are shared.
A walkthrough of any demos development etc. will be required before the end of the engagement.

and nbsp;

Must Haves:

7 years experience Strong Project Management Expertise Proven experience in Agile project management including goal setting risk and issue management scope definition partner engagement planning and quality assurance.
7 years experience Vendor and amp; Consultancy Management progressive project management experience with a demonstrated ability to manage external vendors and consultancy engagements ensuring alignment with strategic goals and contract compliance.
7 years experience Excellent Communication Presentation and amp; Stakeholder Engagement Exceptional verbal and written communication skills with the ability to build trust and foster strong relationships across internal teams external partners and senior leadership. Skilled in developing and delivering clear compelling presentations using tools such as Microsoft PowerPoint to communicate project status strategy and recommendations.

and nbsp;

Nice to Have:

Experience working in a health care setting and/or with digital health solutions

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name email and telephone contact information.DescriptionBackground InformationOntario Healths Customer Experience Division within Digital Excellence in Health (DxH) is committed to designing...