Sr. Manager VoIP
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Job Location:
Ridgeland, SC - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Sr. Manager Voice / Switching Platforms will lead the planning deployment and operation of our voice switching and UC platforms (MetaSwitch BroadWorks) andmust deeply understand telecom networks carrier operations and regulatory environments. You will manage a team of engineers oversee platform reliability integrate new services drive roadmap decisions and be the point of contact for resolving complicated & escalated customer service impacting issues. You will act as the bridge between operations customer escalations from Tier2 architecture product and vendors to deliver world-class telecom services.
Key Responsibilities
- Lead a team of voice engineers and operations staff supporting MetaSwitch / BroadWorks platforms.
- Oversee feature rollouts upgrades patches capacity expansions and migrations.
- Define architecture standards and best practices for voice switching / services.
- Ensure high availability redundancy disaster recovery and performance SLAs.
- Troubleshoot and lead resolution of critical outages or escalations.
- Interface with vendors (MetaSwitch / Microsoft BroadWorks / other 3rdparty vendors) for support roadmap and escalations.
- Collaborate on service design and new offerings (e.g. VoIP IP Network unified communications).
- Manage budgets vendor contracts and licensing.
- Forecast capacity and plan for future growth.
- Maintain documentation runbooks process improvements escalation playbooks.
- Stay current with industry trends (cloud voice microservices SIP evolution 5G/IMS integration) and propose enhancements.
Required Qualifications / Skills
- Bachelors degree in electrical engineering Computer Science Telecommunications or related field.
- 20 years in voice / telecom engineering with at least 10 years in a leadership role.
- Deep hands-on experience withMetaSwitch(switching feature server provisioning interconnect).
- Strong experience withBroadWorks / BroadSoftor equivalent UC / switching platforms.
- Solid understanding of SS7 SIP RTP codec interworking QoS signaling protocols.
- Experience with Session Border Controllers (SBCs) interconnect SIP trunking interworking gateways.
- Experience in migrations or greenfield deployments is a plus.
- Strong leadership vendor management and communication skills.
- Ability to manage operations outages and escalations.
- Planning budgeting documentation process orientation.
- Familiarity with emergency services (911 / NG9-1-1) regulatory compliances.
- Willingness to be on-call or handle critical issues after hours as needed.
- Carrier Network Architecture:Deep understanding ofClass 4 & 5 switchingrouting andcall signaling(SIP SS7 ISUP SIP-I).
- VoIP and TDM Interconnects & Peering:Knowledge ofSBCs Media GatewaysSoftswitches.
- Traffic Management:Experience withLeast Cost Routing (LCR)QoS traffic optimization.
- Number Portability CNAM & ENUM: Understanding of numbering plans and local/national routing databases.
- OSS/BSS Systems:Familiarity with operational systems for provisioning mediation billing and fault management.
- Network Security:Awareness offraud managementFraud preventionSIP security andfirewall/NAT traversal.
- Cloud & Virtualization:Exposure toNFVSBC virtualization andcloud-based carrier platformsis increasingly valuable.
- Exposure tointernational voice terminationwholesale VoIP orcarrier interconnectmanagement.
Preferred / Nice-to-Have
- Experience with cloud voice / microservices / containerization of telecom functions.
- Experience integrating with IMS / 5G / VoLTE / VoWiFi.
- Prior exposure to hybrid switch / UC architectures (legacy cloud).
- Experience managing distributed teams or multi-site operations.
2. Business & Operational Management
Senior Managers must align technology with business goals and customer expectations.
Business Operations Skills:
- Carrier Agreements & Interconnect Management:Negotiating peering transit and interconnect contracts with other carriers.
- Traffic Settlement & Cost Optimization:Managing wholesale rates A-Z termination deals and margin analysis.
- Vendor and Partner Management:Handling relationships with Tier 1 carriers resellers and solution vendors.
- Budgeting & P&L Management:Proven experience managing budgets forecasting and achieving profitability targets.
- Regulatory Compliance:Knowledge ofFCC CRTC or relevant telecom regulations lawful intercept compliance and international routing rules.
3. Leadership & People Skills
Leadership in telecom operations requires managing cross-functional teams.
Leadership Competencies:
- Team Leadership:Leading NOC engineering provisioning and customer support teams.
- Strategic Planning:Translating corporate goals into network and operational strategies.
- Crisis Management:Handling outages routing failures or fraud incidents with calm and coordination.
- Performance Management:Setting KPIs for uptime SLA adherence and quality metrics.
- Cross-Department Collaboration:Coordinating between technical finance regulatory and business development teams.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
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