Field Support Delivery Operations Lead (SEA)
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Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Date Posted:
Country:
MalaysiaLocation:
Otis Elevator Company (M) Sdn Bhd 15-01 Menara Symphony No 5 Jalan Semangat SeksyenPetaling Jaya Selangor Darul Ehsan MalaysiaWe are seeking a proactive and process-driven Field Support Delivery Operations Lead SEA to spearhead our Field support operations across Southeast Asia. This pivotal role is designed to optimize workflows streamline Field administration and improve system efficiencies.
The ideal candidate is hands-on analytical and thrives in fast-paced environments. They must be able to influence across functions lead by example and drive continuous improvement. A strong background in shared services or centralized sales operations is highly preferred.
Key Responsibilities:
Leadership & Strategy
Lead the setup and execution of delivery operations strategy with a focus on efficiency scalability and service excellence.
Act as the change agent to establish process discipline and customer-centric sales support models.
Engage with commercial leaders and cross-functional teams to drive alignment and accountability.
Operational Excellence
Optimize cross-functional workflows supporting the Field Team including digital approvals centralized documentation and compliance tracking.
Oversee the end-to-end administration lifecycle from tender submission to contract management renewals unit conversions and order processing.
Establish and track SLAs and compliance metrics to monitor process performance and accountability.
System & Process Ownership
Maintain and enhance CRM ERP and service management platforms to ensure data integrity and usability.
Drive automation and process standardization across the region.
Team Development
Mentor and train sales support personnel across SEA fostering a culture of operational excellence and continuous improvement.
Provide hands-on guidance and support especially in high-volume and complex tasks.
Key Requirements:
Bachelors degree in Business Administration Operations or related field.
Minimum 7 years of experience in Field/Sales operations delivery enablement or shared services.
Strong process orientation and ability to implement scalable operational solutions.
Proficiency in CRM ERP and workflow automation tools.
Ability to work both strategically and tactically with a strong sense of ownership.
Excellent communication and influencing skills to engage senior stakeholders and cross-functional partners.
Experience in managing teams across geographies is an advantage.
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
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Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Otis is a leading manufacturer and maintainer of Elevators, Escalators, Moving Walkways with world class modernization tools & service packages for buildings
