Senior Manager, Healthcare Quality and Safety Engagement & Program Solutions

Who is USP

The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the worlds leading health and science experts to develop rigorous quality standards for medicines dietary supplements and food ingredients. At USP we believe that scientific excellence is driven by a commitment to fairness integrity and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1300 professionals across twenty global locations working to strengthen the supply of safe high-quality medicines worldwide.

At USP we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship professional development and leadership opportunities. Our partnerships standards and research reflect our belief that ensuring broad participation in scientific leadership results in stronger more impactful outcomes for global health.

USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair merit-based selection processes that enable the best scientific mindsregardless of backgroundto contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.

Brief Job Overview

The USP HQS Center of Excellence creates solutions that support the healthcare practitioner community in helping to ensure patients access to quality medicines. The Senior Manager Engagement & Program Solutions will be responsible for leading and shaping the delivery of scalable solutions to support institutions and healthcare practice settings. These solutions include the USP Compounding Compendium (a subset of the USP-NF tailored to standards that support healthcare practitioners) outpatient drug classification resources hazardous drug handling tools education courses and health literacy solutions such as drug audio pronunciation and pictograms.

This leadership position will partner with Senior Director of HQS and Director HQS Standards in helping to shape the strategy of the HQS Program Unit. The incumbent will facilitate strategic direction to monitor future healthcare practice trends and deliver fit for purpose solutions to support healthcare practitioners.
This is a professional supervisory position and the incumbent in this role will supervise the scientists driving education content and engagement.

How will YOU create impact here at USP

As part of our mission to advance scientific rigor and public health standards you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity regulatory excellence and evidence-based decision-making to ensure health systems worldwide can rely on strong tested and globally relevant quality standards.

Additionally USPs People and Culture division in partnership with the Equity Office invests in leadership and workforce development to equip all employees with the skills to create high-performing inclusive teams. This includes training in equitable management practices and tools to promote engaged collaborative and results-driven work environments.

The Senior Manager Healthcare Quality and Safety - Engagement & Program Solutions will be accountable for meeting strategy and revenue and growth targets by:

Providing feedback on customer needs to shape new program solutions through standards setting education and engagement
Keeping abreast of current trends and developments in related scientific healthcare and technology industries.
Driving awareness adoption and usage of HQS standards products education course materials and solutions through communications and related support materials.
Expanding the reach of HQS Education Solutions and content licensing
Facilitating tailored marketing to target audience in partnership with marketing company
Lead exhibit booth planning and engagement at strategic conferences
Facilitate key program planning and project completion against goals objectives and success metrics to gauge success of programs in terms of revenue and public health impact including monitoring the HQS Revenue Dashboard.
Developing quarterly and annual sales and account development plans
Work with cross-functional groups (e.g. science global communications strategic insights legal) and/or third party vendors on planning design and implementation of digital tools education and communication campaigns.
Travel requirement to build stakeholder relationships and drive business development. Approximately 20% of time.

Who is USP Looking For

The successful candidate will have a demonstrated understanding of our mission commitment to excellence through inclusive and equitable behaviors and practices ability to quickly build credibility with stakeholders along with the following competencies and experience:

Degree in science (pharmacy medical nursing etc.) or relevant field with not less than 6 years of relevant experience working in the pharmaceutical healthcare or consumer products industry.
A minimum of 7 years of demonstrated success in institutional sales or key account management for healthcare practitioners facing products.
Knowledge and broad network of stakeholders impacted the Healthcare Quality and Safety Standards.
Strong business acumen and ability to motivate towards use of program offerings and tools.

Additional Desired Preferences

Business development expertise.
Market research expertise.
Strategic planning expertise.
Active monitoring of future healthcare trends and challenges.
Results driven with demonstrated successful outcomes.
Ability to make critical decisions using a broad organization wide perspective.
Ability to handle multiple priorities in a fast-paced environment.
Excellent written and verbal communications skills.
Excellent interpersonal skills ability to develop important relationships with customers stakeholders good conflict management skills.
Management of a diverse and multi-faceted staff including scientists healthcare practitioners and support staff.

Supervisory Responsibilities

Yes 1 direct report with possibility for growth. Supervises the Senior Scientist HQS Education.

Benefits

USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings you can have peace of mind that your personal and financial well-being is protected.

Compensation

Base Salary Range: USD $134100.00 $173900.00 annually.
Target Annual Bonus: % Varies based on level of role.

Individual compensation packages are based on various factors unique to each candidates skill set experience qualifications equity and other job-related reasons.

Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.

Required Experience:

Senior Manager