Campus Concierge

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Position Title:

Job Category:

Job Profile:

Job Summary:

This position is responsible for the daily operation of the Campus Concierge in the Parkside Student Center. This service operation is open weekdays during the academic semester. Supervision is provided by the Parkside Student Center Operations Manager.

High Impact Practice (HIP) Statement:

By incorporating classroom learning into hands-on work experiences as well as providing supervision and coaching students gain necessary tools to grow and contribute as professionals.

Position Tasks and Corresponding NACE Career Readiness Competencies:

1. Critical Thinking and Problem Solving

a. Develop critical thinking and problem-solving skills by answering questions and giving directions regarding and not limited to: events campus services programs account management lockers and lost and found items.

b. Manage money daily and responsible for accurate count of register drawer.

c. Training includes but is not limited to: proficient and competent in hazard & bodily fluid clean up procedures mandatory reporting general fire and emergency protocol.

2. Oral and Written Communication

a. Interact and communicate effectively with students staff faculty customers and the public via telephone email and in person on a daily basis by answering their questions listening to their concerns and making appropriate referrals.

b. Enhance interpersonal skills by clearly explaining the benefits and uses of university resources.

c. Ability to track tasks on Excel spreadsheets.

d. Keep brochure racks up to date and organized so that resources are available for guests and be able to find easily.

3. Teamwork and Collaboration

a. Be able to work with both the Student Center and Operation Associate teams and communicate work flow status and situations in the building.

b. Generate workload in an efficient and timely manner.

4. Digital Technology

a. Ability to use a Point of Sale device for purchases of tickets dining plans and account management along with production of university identification cards in TruCredentials.

b. Ability to locate information and resources from the university website for guest inquiries.

5. Professionalism and Work Ethic

a. Positive attitude is a must along with willingness to learn take responsibility and taking initiative.

b. Attendance at unit and campus trainings for both develop professional and personal skill development.

6. Global and Intercultural Fluency

a. Ability to successfully interact with a diverse guest population which includes students faculty staff and community guests.

Key Job Responsibilities:

Department:

Student Center

Compensation:

$11 per hour

Required Qualifications:

Must have a minimum cumulative grade point average of 2.50 and have 6 non-audit credits.

Be available to work 10-14 hours per week. Flexible hours and willingness to help with timely deadlines.

Gave excellent customer service and telephone skills.

Possess good problem-solving skills and be able to determine priorities.

Adhere to Student Employee Handbook uniform dress policy and attend mandatory trainings.

Cashing handling experience preferred and the ability to grasp technology and use effectively.

Entry Level: Intermediate (preference of completing at least one semester at UWP)

Both work study-eligible and non-work study students are encouraged to apply.

Preferred Qualifications:

No preferred qualifications.

How to Apply:

To apply click the Apply button at the top of this page. Please upload your resume. Application materials will be reviewed as they are received and the position will remain open until 10/17/2025.

Contact Information:

Steph Sirovatka-Marshall

Legal Notices and Important Information

Employment will require a criminal background check in accordance with the Wisconsin Fair Employment Act. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.(see TC1 - App. 4 and p. 12)

Note: Criminal Background Check The Department of Workforce Development Equal Rights Division prohibits employers from using criminal background check information policies or practices that have a disparate impact and is not job-related and consistent with business necessity in hiring decisions. All information used to screen or hire job applications should relate to the duties of the job.

Reasonable Accommodations

It is the policy of UW-Parkside to provide reasonable accommodation to qualified applicants with disabilities. If you need assistance or accommodation in applying because of a disability please contact the Office of Human Resources at . Employment opportunities will not be denied because of the need to provide reasonable accommodation for a qualified individual with a disability.

Parkside Crime Statistics Report

In compliance with the Clery Act of 1998 the University of WisconsinParkside Crime Statistics Report is available here. Call the UW-Parkside Campus Police Office at for a paper copy of the annual report.

Transcript Requirement

Please note: Transcriptions will be required upon hire.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.