BI Developer

OSP India - Hyderabad Private Limited

Job Location:

Hyderabad - India

Monthly Salary: Not Disclosed

Experience Required: 4-7years

Posted on: 16-10-2025

Vacancies: 1 Vacancy

Job Summary

OSP India now part of one.O.

OSP India - Hyderabad Private Limited takes a significant step forward in its evolution by becoming part of Otto Group one.O the new central high-performance partner for strategy consulting and technology for the Otto Group. This strengthens our mission to deliver innovative IT solutions for commerce and logistics combining experience technology and a global vision to lead the digital future.

Mission

Our mission is to provide customer-contact data analysis and automate customer-contact processes.

We deliver insights from Aftersales Customer Experience (CX) data and build automated data-driven solutions that enhance the efficiency and quality of customer interactions.

Requirements

About the Team CURL

The CURL team is responsible for:

Designing and maintaining data pipelines (e.g. from Amazon Connect) to our BI data warehouse.
Modeling and visualizing data through Power BI dashboards to support decision-making on customer-contact processes service portfolios and tooling.
Developing and maintaining tools for business departments to audit and manage special payment handling by call center agents.
Collaborating with other teams to automate aftersales customer-contact processes using end-to-end automation and AI/GenAI technologies.

Key Responsibilities

Develop and maintain ETL pipelines to process and integrate customer-contact data (e.g. call center CRM ticketing systems).
Ensure data quality accuracy and consistency across all aftersales CX datasets.
Create and enhance Power BI dashboards and data models to support reporting analytics and operational insights.
Collaborate with data scientists automation engineers and business stakeholders to identify automation opportunities in customer-contact workflows.
Contribute to the design and implementation of (Gen)AI-driven process automation for customer-contact handling and aftersales support.
Support auditing and compliance processes including tools for payment verification and exception handling.
Continuously optimize data architecture and streamline workflows for scalability and performance.

Qualifications & Skills

Essential:

58 years of professional experience as a BI Developer preferably in a data-driven customer service or aftersales environment.
Degree in Computer Science Data Engineering Business Analytics or related field.
Strong experience with data pipelines ETL tools and BI platforms (e.g. Power BI Azure Data Factory AWS services).
Solid understanding of data modeling SQL and data warehouse concepts.
Experience with Python SQL or related scripting languages for data transformation.
Ability to interpret complex datasets and translate insights into actionable business recommendations.

Preferred:

Familiarity with Amazon Connect or other customer contact center platforms.
Experience with process automation tools (e.g. UiPath Power Automate or custom workflow automation).
Exposure to AI/GenAI-based automation solutions (e.g. chatbots language models voice analysis).
Understanding of Aftersales or Customer Service operations in large organizations.

Soft Skills

Analytical and structured problem-solving mindset.
Strong communication and stakeholder management skills.
Team-oriented proactive and able to work in cross-functional environments.
Curiosity and drive to continuously improve processes and tools.

What We Offer

Opportunity to shape the future of data-driven customer contact and automation in aftersales.
Collaboration with experts across data engineering AI and customer experience domains.
Modern tech stack and flexible working environment.
Continuous learning and professional development opportunities.

Benefits

Flexible Working Hours: Support for work-life balance through adaptable scheduling.
Comprehensive Medical Insurance: Coverage for employees and families ensuring access to quality healthcare.
Hybrid Work Model: Blend of in-office collaboration and remote work opportunities with four days a week in the office.

Required Skills:

Power BI data models Python

OSP India now part of one.O. OSP India - Hyderabad Private Limited takes a significant step forward in its evolution by becoming part of Otto Group one.O the new central high-performance partner for strategy consulting and technology for the Otto Group. This strengthens our mission to deliver innova...