Homelessness and Housing Solutions Officer

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

Worcestershire - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

3-Month Contract with a Local Authority

Summary

This role involves providing a professional and compliant customer-facing Homelessness and Housing Solutions Advice Service with a strong focus on the prevention and relief of homelessness. The position supports all officers systems and processes within the Homelessness and Housing Solutions Voids Allocations & Lettings teams.

Responsibilities

Deliver high-quality Homelessness and Housing Solutions and Advice Services that prioritize customer needs and uphold equality diversity and respect for individual circumstances.
Serve as the central hub for all inquiries related to homelessness housing solutions and void and allocation services ensuring resolution at the first point of contact or timely referral to the appropriate team or person.
Manage a telephone duty system to handle all inbound calls professionally and within established service levels.
Operate a customer-facing triage service at public offices providing primary homelessness and housing solutions advice in accordance with relevant legislation and guidance.
In emergency homelessness situations secure temporary accommodation on behalf of specialist case officers.

Essential Experience Required

At least 3 years of demonstrable experience in a homelessness housing options or relevant customer advice service.
Knowledge of legislation regulation and policy related to the service provision.
Experience in delivering high-quality customer services to individuals with complex issues in emotive situations.
Ability to assess and meet peoples needs manage expectations and solve problems through collaboration and partnership.
Experience in call handling and using specialist IT systems.

Essential Qualification Required

GCSEs or equivalent including English Maths and/or a second language at Grade A-C.
CIH Professional qualification Level 3 or willingness to work towards it or other relevant qualification is desirable.

Additional Information

Working hours: 37 hours per week
Hybrid working: 2 days per week
DBS is required for the role.

The role closes soon apply ASAP.

Required Skills:

Provide a professional and compliant customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness

Required Education:

Provide a professional and compliant customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness

3-Month Contract with a Local AuthoritySummaryThis role involves providing a professional and compliant customer-facing Homelessness and Housing Solutions Advice Service with a strong focus on the prevention and relief of homelessness. The position supports all officers systems and processes within ...

3-Month Contract with a Local Authority

Summary

This role involves providing a professional and compliant customer-facing Homelessness and Housing Solutions Advice Service with a strong focus on the prevention and relief of homelessness. The position supports all officers systems and processes within the Homelessness and Housing Solutions Voids Allocations & Lettings teams.

Responsibilities

Deliver high-quality Homelessness and Housing Solutions and Advice Services that prioritize customer needs and uphold equality diversity and respect for individual circumstances.
Serve as the central hub for all inquiries related to homelessness housing solutions and void and allocation services ensuring resolution at the first point of contact or timely referral to the appropriate team or person.
Manage a telephone duty system to handle all inbound calls professionally and within established service levels.
Operate a customer-facing triage service at public offices providing primary homelessness and housing solutions advice in accordance with relevant legislation and guidance.
In emergency homelessness situations secure temporary accommodation on behalf of specialist case officers.

Essential Experience Required

At least 3 years of demonstrable experience in a homelessness housing options or relevant customer advice service.
Knowledge of legislation regulation and policy related to the service provision.
Experience in delivering high-quality customer services to individuals with complex issues in emotive situations.
Ability to assess and meet peoples needs manage expectations and solve problems through collaboration and partnership.
Experience in call handling and using specialist IT systems.

Essential Qualification Required

GCSEs or equivalent including English Maths and/or a second language at Grade A-C.
CIH Professional qualification Level 3 or willingness to work towards it or other relevant qualification is desirable.

Additional Information

Working hours: 37 hours per week
Hybrid working: 2 days per week
DBS is required for the role.

The role closes soon apply ASAP.

Required Skills:

Provide a professional and compliant customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness

Required Education:

Provide a professional and compliant customer facing Homelessness and Housing Solutions Advice Service firmly focussed on the prevention and relief of homelessness